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Team Leader

barclays.co.uk Logo

Barclays

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Location:
United Kingdom , Birmingham

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Step into the role of Team Leader at Barclays, where you will oversee and manage operations within a key business area, ensuring the maintenance of processes, the implementation of risk management initiatives and compliance with relevant regulators. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

Job Responsibility:

  • Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
  • Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
  • Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
  • Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
  • Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
  • Compliance with all regulatory requirements and internal policies related to customer experience
  • Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas
  • Management of attrition by working closely with HR in implementing retention initiatives for work force

Requirements:

  • Able to work shifts (between 8am to 7pm Monday to Friday)
  • IPortal and Barclays.Net experience
  • Cash Management Query Management
  • Experience in leading teams with 8 to 12 people
  • Excellent Customer Service skills
  • Leadership/Managing a team
  • Act as a point of contact for stakeholders and within the team

Nice to have:

  • Previous knowledge/experience within financial service would be beneficial
  • Ability to adapt to change
  • Problem Solving
What we offer:
  • Hybrid working
  • Wellness rooms
  • On-site cafeterias
  • Fitness centers
  • Tech-equipped workstations

Additional Information:

Job Posted:
February 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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