Team Leader Job at Barclays (Birmingham)

New

Team Leader

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico...

Location

United States , Martinsville

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

1-2 years call center experience as a team leader or at least six months (6) experience within TIP as a Team Leader, specializing in Customer Care and / or Marketing and Sales and/or Technical support operations
Working knowledge of call center operations and organization required
Prior knowledge of client-specifics (i.e. nature of account, metrics, client applications, etc…) preferred. Proficiency with MS Office applications (i.e. MS Word, Excel, PowerPoint, etc...) and other call center-specific software / systems (i.e. CMS/IEX, NICE, VERINT, etc.)
Supervisory and people-management skills
Project management skills
Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence
planning, organizing and coordination skills
Adaptive to changing work schedules and working hours
Active listening skills
Operates with minimal supervision

Job Responsibility

Accomplishes all of the roles and responsibilities of a Team Leader, including but not limited to, leading and managing a team of CSR's in the optimal execution of call center operations activities ensuring that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis. Conducts Performance Management activities, supports CSR's/TSR's on their calls, handles escalations, prepares reports and works with other team members for team and program initiatives
Act as operations prime in the absence of Operations Managers related to management of day to day operations, including but not limited to , stakeholder management to facilitate issue resolution and making certain that client KPIs, goals, and targets are met
Act as a liaison for both internal and external groups for program initiatives. Help create, launch and drive critical account initiatives and programs
Be a mentor to other Team Leaders
Act as a catalyst for Peer-to-Peer Development
Support complex and/or multiple products/LOB’s/queues and/or manage and/or support resolution/escalation/coach teams and other specialized functions
Coordinates with Workforce for net staffing requirements and scheduling of agents given leaves, absences, and attrition. Requests for overtime or 6th day work in order to meet service metrics by efficiently handling the forecast and / or spikes in call volumes
Ensures that all Company and / or Client updates are cascaded to all individuals in the program by conducting regular meetings with Team Leads. Disseminates information in a timely manner, taking into consideration information sensitivity and confidentiality
Liaisons with Top Management and the Client regarding the program’s performance. Analyzes the necessary information (i.e. top and bottom performing teams / agents) and translates this to tangible and relevant data on program performance
Facilitate on-boarding of new team members including Operations Orientation

Fulltime

New

Team Leader

The role of the Team Leader is to provide support and guidance to a team of soci...

Location

United Kingdom , Southampton

Salary:

13.40 GBP / Hour

Choice Care Group

Expiration Date

July 16, 2026

Requirements

Experience in the care sector
Willingness to learn and expand on previous knowledge

Job Responsibility

Provide support and guidance to a team of social care workers
Lead by example
Liaise with seniors in the home reporting matters of concern
Taking the lead with supporting adults with learning disabilities and complex needs in a residential care environment
Supervising a team and assisting with the overall management of the home
Liaising with managers and other shift leaders
Executing any tasks allocated in a professional, timely and accurate manner
Supervising and sharing mealtimes with residents
Assisting residents in their daily activities
Using initiative when supporting residents during their activities and with day-to-day tasks

What we offer

Learning Academy - Adult Care Worker Level 2 and Lead Adult Care Worker Level 3 qualifications
Holiday entitlement starting from 28 days inclusive of Bank Holidays
Sick pay entitlement
Employee Assistance Programme - health and wellbeing support
Refer a friend scheme - £500 payment
Choiceversary - vouchers after 5, 10, 15 years
Christmas bonus - vouchers
Life insurance
Annual staff awards - up to £400
In-house training - Advanced Management Development Programme and Foundation Management Development Programme

Fulltime

Team Leader

We're looking for a down-to-earth & friendly individual to join our small team o...

Location

United Kingdom , Bloomsbury

Salary:

13.25 - 13.50 GBP / Hour

Greene King

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a similar venue
A great eye for detail
Be a role model to the team on giving great service
An ability to think on your feet and adapt to whatever challenges arise during a busy shift
A positive can-do attitude and be a real team player

Job Responsibility

Provide customers with a heartfelt and memorable experience each and every time they visit
Deputise for the management team and resolve any issues that arise in their absence
Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork
Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible

What we offer

Competitive salary
Pension contribution
Discount of 33% for you and 15% for your loved ones on all of our brands
Free employee assistance program
Enhanced, family-friendly maternity and paternity policies
Menopause Friendly Employer
Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels
Refer a friend – earn up to £1,500 for referring them
Wagestream – access your wage before payday
Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile

Fulltime

Team Leader

As a Team Leader you'll lead and inspire your team to provide exceptional custom...

Location

United Kingdom , Bristol

Salary:

27479.40 - 31000.00 GBP / Year

WHSmith Group

Expiration Date

Until further notice

Requirements

Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI's such as ATV
Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
Flexibility of approach that will allow you to support other stores in the area when needed
Ability to build strong relationships and communicate clearly and effectively
Experience of supporting employee training and development, and motivating teams to deliver their best

Job Responsibility

Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness
Supporting our colleagues in an environment where everyone feels valued and welcome
Creating a sense of pride within the store to ensure we are operating safely and legally

What we offer

pension scheme
cycle to work scheme
paid annual leave
employee discounts
range of deals from retail partners
Employee Assistance Programme for wellbeing (physical, mental, financial)

Fulltime

New

Team Leader

You'll be right there on the floor, leading the team, keeping things running smo...

Location

United Kingdom , London

Salary:

14.00 GBP / Hour

KFC Dublin - Jervis Centre

Expiration Date

July 10, 2026

Requirements

A natural leader. You've got experience managing teams—and you know how to bring out the best in people when it counts
People person, through and through. You create a buzz, lift others up, and know how to keep the crew happy and focused
Cool under pressure. Things can move fast—you stay calm, think sharp, and make smart calls when it matters.

Job Responsibility

Lead from the front. You'll get stuck in with the team, setting the pace and driving the restaurant to hit targets and smash expectations
Build your crew up. You'll coach, support, and celebrate your team—making sure everyone grows, learns, and brings their best to every shift
Keep it running smooth. From stock checks to shift plans, you'll help keep things ticking behind the scenes so the front runs like clockwork.

What we offer

Generous bonus scheme
Onsi app and benefits
Pension scheme
Life assurance
25% KFC discount
Discounted gym membership
Full employee assistance programme
Free mortgage advice

Fulltime

New

Team Leader

As a Team Leader, you'll lead by example, making sure the team have everything t...

Location

United Kingdom , Mapperley

Salary:

13.00 GBP / Hour

Ferry Boat Inn

Expiration Date

Until further notice

Requirements

A great eye for detail, making sure every pint is poured to perfection
Be a role model to the team on giving great service and making sure every customer receives a warm welcome
An ability to think on your feet and adapt to whatever challenges arise during a busy shift
A positive can-do attitude and be a real team player

Job Responsibility

Provide customers with a heartfelt and memorable experience each and every time they visit
Deputise for the management team and resolve any issues that arise in their absence
Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork
Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible

What we offer

Competitive salary
Pension contribution
Discount of 33% for you and 15% for your loved ones on all of our brands
Free employee assistance program
Enhanced, family-friendly maternity and paternity policies
Menopause Friendly Employer
Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels
Refer a friend – earn up to £1,500
Wagestream – access your wage before payday
Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile

Parttime

New

Team Leader

Working in our Nythfa Country House we provide a retreat for up to 43 guests who...

Location

United Kingdom , Brecon

Salary:

13.21 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a similar, supervisory level role in a busy hotel or guest house
Good leadership skills and teamwork ethic
Excellent customer service skills
Able to communicate effectively
Flexible to work evenings and weekends

Job Responsibility

Support the house managers to manage and supervise the front of house team
Inducting new household staff, general administration
Ensuring health & Safety and Fire Policies are adhered to
Potentially undergo additional training to become a First Aider or Pool Emergency Responder
Help preparing guest rooms and public areas
Serving meals in our dining room
Assisting in the delivery of Afternoon Tea
Assisting in the preparation of picnic lunches

What we offer

Equal share of tips paid monthly
Free Uniform
28 Days Holiday pro rata inclusive of bank holidays
Pension Contributions
Volunteer Day
Group Life Assurance
Cinema Discounts
Online Shopping Discounts
Cycle to work Scheme
Discounted Gym Membership

Fulltime

New

Team Leader

We are looking for a team leader to join our team at Hull Hospital. This role wi...

Location

United Kingdom , Hull

Salary:

28195.44 GBP / Year

Parking Network B.V.

Expiration Date

June 30, 2026

Requirements

Strong people management skills including coaching, training and recruiting skills
Good working knowledge of MS Office
Strong commercial acumen
Ability to present to Management level
Able to operate effectively with the minimum of supervision

Job Responsibility

Assist the management team in ensuring the smooth delivery of the contract with operational responsibility for day to day running of all allocated Car Parks
Management and planning of resources including ensuring effective deployment of staff throughout the contract ensuring operational requirements are met
Continuous monitoring of activity, involving regular reporting on Key Performance Indicators to the Contracts Manager
To ensure the highest level of incident recording ensuring relevant parties are updated as required
Ensure the highest levels of customer service are maintained
Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised

What we offer

Pension
Training and Development
Employee Discount scheme

Fulltime

Select Country

Team Leader

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Team Leader

Team Leader

Team Leader

Team Leader

Team Leader

Team Leader

Team Leader

Team Leader

Team Leader

Our AI answers in your language