CrawlJobs Logo

Team Leader

Philippines, Cebu · Job Posted April 05, 2026
Apply Position
Job Link Share

Job Description

The Team Leader will be responsible for managing and overseeing the activities of a team of CSRs (Health Care Account), ensuring that each individual performs at par with the standards set by the company and the client.

Job Responsibility

  • Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
  • Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates)
  • Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company
  • Direct line management for Helpware with a size of 10-15 agents
  • Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
  • Regularly review and analyze performance to drive effectiveness and address areas for opportunities
  • Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
  • Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
  • Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
  • Must have excellent time management skills
  • Quick to adapt to a fast pace environment while working to learn quickly how to manage multiple tasks
  • Must have excellent project management skills and client management

Requirements

  • Minimum of 2+ years experience preferably in the BPO industry or in the same capacity with excellent experience in people and client management
  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Excellent decision-making skills
  • Must be amenable to work on graveyard and shifting schedules

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Team Leader

8 matching positions

Team Leader

Working in our Abingworth Hall Country House we provide a retreat for up to 49 g...
Location
Location
United Kingdom , Thakeham
Salary
Salary:
13.21 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a similar, supervisory level role in a busy hotel or guest house
  • Good leadership skills and teamwork ethic
  • Excellent customer service skills
  • Able to communicate effectively
  • Flexible to work evenings and weekends
Job Responsibility
Job Responsibility
  • Support the house managers to manage and supervise the front of house team
  • Inducting new household staff
  • General administration
  • Ensure health & Safety and Fire Policies are adhered to
  • Potentially undergo additional training to become a First Aider or Pool Emergency Responder
  • Help preparing guest rooms and public areas
  • Serving meals in our dining room
  • Assisting in the delivery of Afternoon Tea
  • Assist in the preparation of picnic lunches
What we offer
What we offer
  • Equal share of tips paid monthly
  • Free Uniform
  • 28 Days Holiday pro rata inclusive of bank holidays
  • Pension Contributions
  • Volunteer Day
  • Group Life Assurance
  • Cinema Discounts
  • Online Shopping Discounts
  • Cycle to work Scheme
  • Discounted Gym Membership
  • Fulltime
Read More
Arrow Right

Team Leader

As a Team Leader, you’ll lead by example, making sure the team have everything t...
Location
Location
United Kingdom , Wednesfield
Salary
Salary:
13.00 GBP / Hour
greeneking.co.uk Logo
Greene King
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A great eye for detail
  • Be a role model to the team on giving great service
  • An ability to think on your feet and adapt
  • A positive can-do attitude and be a real team player.
Job Responsibility
Job Responsibility
  • Provide customers with a heartfelt and memorable experience each and every time they visit
  • Deputise for the management team and resolve any issues that arise in their absence
  • Help organise and coordinate the team during a busy shift
  • Make sure the bar is always safe, legal, and clean.
What we offer
What we offer
  • Competitive salary
  • Pension contribution
  • Career development and apprenticeship opportunities
  • Discount of 33% for you and 15% for your loved ones on all brands
  • Free employee assistance program
  • Enhanced family-friendly maternity and paternity policies
  • Menopause Friendly Employer
  • Discount of 50% for you and 25% for your loved ones at Greene King Inns and hotels
  • Refer a friend bonus up to £1,500
  • Wagestream – access your wage before payday
  • Parttime
Read More
Arrow Right

Team Leader

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico...
Location
Location
Philippines , Cebu
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2+ years experience preferably in the BPO industry or in the same capacity with excellent experience in people and client management
  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Excellent decision-making skills
  • Must be amenable to work on graveyard and shifting schedules
Job Responsibility
Job Responsibility
  • Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
  • Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance
  • Performs administrative duties for the team (i.e. payroll templates)
  • Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company
  • Direct line management for Helpware with a size of 10-15 agents
  • Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
  • Regularly review and analyze performance to drive effectiveness and address areas for opportunities
  • Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
  • Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
  • Nurture a culture within the team that demonstrates alignment with leadership principles
  • Fulltime
Read More
Arrow Right

Team Leader

We are seeking a proactive and experienced Security Team Leader to oversee the s...
Location
Location
United Kingdom , London
Salary
Salary:
15.72 GBP / Hour
wilsonjames.co.uk Logo
Wilson James
Expiration Date
July 08, 2026
Flip Icon
Requirements
Requirements
  • Valid SIA licence and proven experience in a supervisory/security leadership role
  • Strong leadership and team management skills with the ability to motivate and direct staff
  • Excellent written and verbal communication skills, including incident reporting
  • Ability to remain calm and make decisions under pressure, especially during emergencies
  • High level of attention to detail and accuracy in reporting and documentation
  • Strong understanding of health & safety and security procedures
  • Proven reliability with excellent punctuality and attendance
  • Ability to deliver excellent customer service while dealing with visitors, staff, and contractors professionally
Job Responsibility
Job Responsibility
  • Lead and supervise the security team, ensuring all officers follow site procedures and deliver a consistent standard of service
  • Maintain accurate Daily Occurrence Logs and ensure all incidents and activities are recorded to a high standard
  • Act as the first response to security, fire, and health & safety incidents, managing and escalating appropriately
  • Oversee alarm responses, ensuring timely action, accurate reporting, and correct escalation
  • Coordinate staff rotations and shift activities to meet operational requirements and maintain site coverage
  • Ensure all staff are fully briefed on daily operations, incidents, and upcoming events
  • Monitor performance, attendance, and conduct, addressing any issues and maintaining team standards
  • Manage site administration, including reporting, handovers, audits, and maintaining security documentation
What we offer
What we offer
  • Annual leave entitlement of 5.6 weeks
  • Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
  • Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
  • Health and Wellbeing – Life assurance scheme, access to mental health support specialists
  • Access to an Online GP for you and your dependents
  • Financial support
  • Discounts on hundreds of retail sites
  • Progression opportunities – many of our team go on to senior and site management roles
  • A welcoming, respectful team culture
  • Uniform and full induction provided
  • Fulltime
!
Read More
Arrow Right
New

Team Leader

You'll be right there on the floor, leading the team, keeping things running smo...
Location
Location
United Kingdom , Banbury
Salary
Salary:
14.00 GBP / Hour
kfc.ie Logo
KFC Dublin - Jervis Centre
Expiration Date
August 03, 2026
Flip Icon
Requirements
Requirements
  • A natural leader, you've got experience managing teams
  • People person, through and through
  • Cool under pressure
Job Responsibility
Job Responsibility
  • Lead from the front
  • Build your crew up
  • Keep it running smooth
What we offer
What we offer
  • Generous bonus scheme
  • Onsi app and benefits
  • Pension scheme
  • Life assurance
  • 25% KFC discount
  • Discounted gym membership
  • Full employee assistance programme
  • Free mortgage advice
  • Fulltime
Read More
Arrow Right
New

Team Leader

Eurest is your complete workplace food and catering partner. We can take care of...
Location
Location
Australia , Melbourne CBD
Salary
Salary:
27.98 AUD / Hour
compass-group.com.au Logo
Compass Group Australia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a similar fast-paced hospitality or catering environment
  • Availability to work 5 mornings per week with a flexible, can-do approach
  • Strong understanding of food safety standards and HACCP compliance
  • High energy, excellent presentation, solid work ethic, and confidence using MS Office at an intermediate level
Job Responsibility
Job Responsibility
  • Lead and oversee a high-quality breakfast buffet service, ensuring exceptional presentation and guest satisfaction
  • Provide hands-on leadership and direction to the onsite catering team in a fast-paced environment
  • Adapt quickly to changing service demands while maintaining efficiency, organisation, and high standards
  • Manage orders, deliveries, stock rotation, cleanliness, and build positive relationships with clients and customers
What we offer
What we offer
  • Exclusive discounts across 100+ retail outlets and lifestyle brands
  • Access to a wide range of training and development opportunities
  • Clear internal career pathways with support to move into different roles
  • Strong focus on work–life balance
Read More
Arrow Right
New

Team Leader

Team Leader - 3 Bed Children's Residential Home Location: Stockport Salary: £33,...
Location
Location
United Kingdom , Stockport
Salary
Salary:
33114.00 GBP / Year
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Level 3 Diploma in Residential Childcare (or equivalent) - essential
  • Previous experience in a senior or team leader role within a children's residential setting
  • Strong leadership, communication, and organisational skills
  • A genuine passion for making a difference in young people's lives
  • Ability to work flexibly, including evenings, weekends, and sleep-in shifts
  • Enhanced DBS (or willingness to undergo one)
Job Responsibility
Job Responsibility
  • Support the Registered Manager in the day-to-day running of the home
  • Lead, mentor, and supervise a team of care staff
  • Ensure all safeguarding, compliance, and quality standards are met
  • Support the development and implementation of individual care plans
  • Build trusting relationships with children, families, and professionals
  • Be part of the on-call rota and cover shifts when required
What we offer
What we offer
  • Ongoing training and professional development
  • Supportive leadership and clear progression pathways
  • A chance to work for an organisation that truly values its staff and the children they care for
  • Fulltime
Read More
Arrow Right
New

Team Leader

As a Team Leader within one of our Waitrose shops, you'll help our difference be...
Location
Location
United Kingdom , Sheffield
Salary
Salary:
14.58 GBP / Hour
johnlewis.com Logo
John Lewis & Partners
Expiration Date
July 08, 2026
Flip Icon
Requirements
Requirements
  • Good people and leadership skills
  • Good understanding of retail and how to maximise commercial success
  • Experience of working in a customer facing role
  • Good stakeholder management skills when working with third parties and the wider Partnership
Job Responsibility
Job Responsibility
  • Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand
  • Ensuring Partners are operating in a safe and legal manner
  • Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors
  • Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers
  • Working with the wider shop team to support when needed including
  • checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more
  • Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation
  • Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates
  • Maintaining a safe and tidy working environment with general shopkeeping tasks
What we offer
What we offer
  • Leisure Learning (up to £200 towards certain tutored courses)
  • 25% off at John Lewis and 20% at Waitrose
  • Clubs & Societies
  • Holiday & Leave
  • Pension & Life Assurance
  • Exclusive hotels
  • Fulltime
!
Read More
Arrow Right