Team Leader Job at ACE Hardware (Kalkaska)

Job Responsibility

Help customers in all departments and areas of the store, as needed
Intervene to bring about the prompt settlement of customer complaints
Demonstrate the use of merchandise when such demonstration is appropriate
Advise customer on tools, hardware, and materials needed, and procedures to follow to complete the task customer wishes to perform
Answer telephone in timely basis
Issue rain checks for out of stock sale merchandise
Cooperate will associates in other stores
Follow the guidelines set forth by Associate Handbook at all times
Knowledgeable of store safety procedures, and observe and supervise the observance of safety policies at all times
Communicate in a clear, concise and legible manner
Supervise the opening and closing of the store, using protocol procedures
Participate in monthly store meetings
Assist with the loading/unloading of trucks including U-Haul
Maintain high level of housekeeping in store
Handle carry-outs for customers as needed
Use computer database to research information on merchandise, such as availability, vendor, inventory levels, sales, current retail, etc
Relay all communication and information that will entail the smooth operation of department(s) to other associates and management members
Follow policies regarding confidentiality
Have the ability and willingness to work at any location
Be flexible with work schedule, working extra hours or days off with little or no notice
Report to all assigned meetings and events
Participate in and seek out new training opportunities
Respond to '99' calls made by associates to facilitate the smooth running of the store
Handle training and development of new sales associates and assignment thereof
Keep productivity at peak levels and eliminate unproductive times
Develop weekly to-do list with management team, working toward set goals
Develop ideas and follow through to completion within time constraints and without direct supervision
Notify the Human Resource Department, management and Owners of associate grievances and/or policy violations and help bring about their prompt settlement
Order, or assign the order of Material Safety Data Sheets immediately upon request
Clean, or assist in the cleaning of, hazardous chemical spills
Follow all documentation policies and supervise the same
Help in determination of Reasonable Suspicion of drug and/or alcohol abuse
Be aware of all potentially hazardous situations and help remedy
Oversee inner-store transfer of merchandise and paperwork, in accordance with schedule of events
Maintain departmental inventories at desired levels for maximum turnover and profitability
Adjust or plan for the adjustment of inventory levels in assigned department(s) to conform to sales, promotions and other peaks and valleys in merchandise demands
Oversee the display and/or arrangement of merchandise in all departments
Place orders for merchandise in assigned departments, using forms and procedures that conform to policy
Price or oversee the pricing of incoming merchandise in area(s) of responsibility or as assigned
Suggest new merchandise lines, new sales techniques, etc
Oversee prompt indicated price changes
Restock and oversee the restocking of, merchandise displays from back stock
Assure endcap displays are never empty to prevent potential injury due to empty hooks/shelves
Handle warehouse special orders for non-stock items
Recommend items and services within assigned department(s) to advertise and promote
Prepare sales floor, departments and personnel for increase in sales and customer traffic as a result of advertising and promotional activities
Make or request various departmental signs, promotional banners, etc., as needed
Receive incoming merchandise and supervise the placement on sales floor in an acceptable amount of time
Make periodic reports on sales, stock levels, etc
Shop competitors when asked
Keep abreast of current sales and promotions
Assist in the completion of store maintenance and upkeep
All additional responsibilities as assigned by management

Requirements

High school diploma or general education degree (GED)
and three to six months related experience and/or training
or equivalent combination of education and experience
Ability to read and comprehend complex instructions, detailed correspondence, and memos
Ability to write complex correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization
Ability to effectively express himself or herself
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percents and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to handle multiple situations and/or actions simultaneously, meeting all requirements appropriately
Ability to stand
walk
use hands to finger, handle, or feel
reach with hands and arms
and talk or hear
Ability to frequently climb or balance and stoop, kneel, crouch, or crawl
Ability to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 80 pounds
Specific vision abilities required include close vision, distance vision, and ability to adjust focus

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