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We are expanding one of our signature programs and are looking for a Team Lead to lead/supervise the team of automotive technical experts who can troubleshoot technical issues, advise dealers, contribute to fix -it-right first time and liaise with multiple OEM departments. Your day to day will include local travel to designated dealerships, training the Technical Advisors/Technicians, assigning work to the team, supervising their daily activities, reporting their KPIs, and problem solving.
Job Responsibility:
Lead, supervise and train Technical Advisors
Be knowledgeable in all duties of skilled automotive technician
Lead discussions, meetings and act as a subject matter expert
Ensure focus on reduction of buybacks through a timely and correct repair
Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections
Ensuring the improvement of the customer experience and increasing “fixed first visit” cases
Report team’s KPIs
Requirements:
A minimum of 5 years automotive experience required
current ASE certification is preferred but previously certified individuals will be considered
Experience in leading a team
Experience in training, coaching and mentoring a team
Highly motivated, critical thinker, adaptive, and autonomous with the ability to deliver measurable results
Ability to travel locally/regionally to dealerships
Ability to analyze and document vehicle case updates using Microsoft Excel tools
Ability to communicate technical information to all levels
Ability to analyze data and create custom reports using provided templates
Ability to effectively use MS Outlook, MS Word, MS Excel, and MS PowerPoint
Ability to work independently and manage a progressive workload in a fast-paced environment
What we offer:
Full-time position with benefits effective the first of the month following 30 days of employment
Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts
Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work