Team Leader, IKEA - Job Offer

IKEA

Location:
Australia, Slacks Creek

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We're on the lookout for dedicated and experienced Team Leaders to join our IKEA Food Services, Customer, and Fulfilment Operations teams! These are permanent full-time opportunities where you'll be leading and supporting our co-workers, driving everyday operations, and helping create a great customer experience. If you're passionate about togetherness, thrive in a fast-paced environment, and are inspired by working in a values-led organisation, we look forward to seeing your application.

Job Responsibility:

Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey
Optimise the productivity of the team by leveraging workforce management
Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals
Managing and supporting the day-to-day operations, activities and co-workers of the Fulfilment Operations team including rostering, breaks, and ensuring KPIs are communicated and achieved
Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
Maintain a clean, organised, and safe working environment throughout the store and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy
Lead, develop and coach your team of co-workers to ensure they are given the necessary support, training and mentoring so they can provide an exceptional customer experience
Maintaining IKEA Quality and Food Safety Standards, producing and dating food according to specifications complying with HACCP standards and ensuring compliance training is kept up to date throughout the team as well as ensuring daily operational routines and actions are implemented
Ensure that both the Commercial and Operational areas of the Food department is efficiently maintained as well as clean, organised, attractive and inviting to provide a positive customer experience
Actively sell our IKEA Food products that customers love and find creative ways to merchandise and drive sales
Strong ability to support and lead change management within the department and the wider store

Requirements:

2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
Previous retail management experience at a big box retailer or multi-site experience
Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement

What we offer:

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
April 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Team Leader