Team Leader

Join Dashlane as a Team Lead and take part in a mission to bring the best experience to our customers! Our Customer Support Team is here to help customers by delivering first-class support in a simple, effective, and timely manner. We aim to be the best in class and the impact of our Customer Support team is a key element to the satisfaction of our customers and the continuous growth of our customer base. The Team Lead role is mainly responsible for leading, coaching, and supervising a team of Customer Support Agents (L1) and Senior Customer Support Agents (Senior L1) on a day-to-day basis. Working closely with the Customer Support Managers and other Support Teams (Training, QA, Process Engineering), you will drive a one-team approach to customer support, helping to leverage the team's full capabilities, ensuring no organization barriers exist and drive efficiencies and service improvements as a result. We're looking for an experienced team leader who operates with a customer-first mentality - in this role, you will be managing a high-performing team that is currently handling queries from our customers through a wide range of channels including email, phone, chat and social media.