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We are The Light, providing a unique immersive experience that surprises and delights our guests across 14 locations in the UK. We offer a wide range of activities; cinema, bowling, karaoke, darts, mini golf, climbing walls, bars, and kitchens – we have it all! We’re looking for a confident and outgoing Team Leader to help guide our team across both food & beverage and leisure operations. Team Leader is a hands-on role, where you’ll support the team during busy shifts, ensure smooth service in all areas, and help guests have a fun, safe, and memorable time with us — whether they’re grabbing a bite to eat or scaling a climbing wall.
Job Responsibility:
Lead and support the team during shifts across food & beverage and leisure areas
Ensure exceptional service is delivered every time at the bar, in the kitchen, or on the floor
Help guests take part in activities confidently and safely, offering guidance when needed
Maintain high standards of cleanliness, safety, and presentation across all areas
Help train, support, and motivate new and existing team members
Handle guest feedback in a professional, positive way
Create a fun and welcoming atmosphere for both team and guests
Requirements:
Leadership experience in hospitality, leisure, or a fast-paced customer-facing role
Friendly, confident, and able to lead by example
Passionate about great service — in both food and leisure settings
Calm and organised when things get busy
A great communicator who works well with others
Comfortable helping guests with leisure activities and encouraging them to get involved
Flexible to work various shifts — including evenings, weekends, and holidays
What we offer:
A lively, supportive, and varied working environment