This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Co-operation is central to making sure our stores thrive in their communities. At the very heart of great teamwork are great leaders: people like you that support, develop and manage an exceptional team. With great leadership comes great responsibility. As a role model of the behaviours and expected standards you want to see in your teams, you’ll help to communicate and lead our ways of working for new colleagues and provide them with the growth to be brilliant. Our customers, members and our communities are really at the centre of everything we do. You’ll go above and beyond to provide every customer with the best experience, at any time they need it. You’ll help to continue the great rapport our colleagues have with the members in our communities. In a truly varied role, you’ll be working closely as part of the management team and will help lead and support with the day to day running of the store.
Job Responsibility:
Managing performance including conducting reviews and challenging poor performance
Ensuring colleagues adhere to Society policies and procedures
Taking responsibility for the store’s financial performance and compliance
Managing absence including back to work interviews and improvement meetings
Understanding of scheduling and productivity
Ensure colleagues are trained and records maintained
Communicating key messages and priorities with the team
Prioritising tasks to maximise sales opportunities and meet customer expectations
Leading change
Ensuring all colleagues work within health and safety guidelines
Ensuring colleague safety
Day to day running of the store
Requirements:
Previous Supervisor, Team Leader, or Duty manager experience within a Customer Service environment
Real passion for customer service
Enthusiastic and show real initiative
Ability to work with pace and flexibility
Take ownership of development
Ability to identify and grow great talent within their team through coaching
Open-minded and curious
Aware of current and future promotions
Identify opportunities for growth
Warm and friendly team member
Love for talking with customers
Great team player
Respect, support, and empathy to others
Build relationships
Guide your team
Work together to support future progress within the store
Make a difference in your community
Ignite passion to deliver a more informed, motivated, and engaged team
What we offer:
Fantastic colleague discount
Retail discounts
Colleague Dividend
Colleague recognition
Personalised learning and development
Paid time for volunteering
Enhanced family friendly policies
Annual health check kit and virtual GP
Colleague assistance programme
Healthcare Cashplan
Company sick pay
Life Assurance
We’ve got you wellbeing campaign
Give as you earn
iTrent Financial Wellbeing (Wagestream)
The Money Co-op
Salary Sacrifice schemes: Electric Vehicle scheme, Share Incentive Plan (SIP), Cycle to Work scheme
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