Team Leader Job at Wilson James (London)

Job Description

We are seeking a proactive and experienced Security Team Leader to oversee the safety and security of our site, ensuring the protection of people, property, and assets at all times. In this role, you will support the Security Operations Manager in delivering a high-quality, customer-focused security service while leading and coordinating a team of officers. You will maintain a strong visible presence, respond to incidents, and ensure compliance with all site procedures and standards.

Job Responsibility

Lead and supervise the security team, ensuring all officers follow site procedures and deliver a consistent standard of service
Maintain accurate Daily Occurrence Logs and ensure all incidents and activities are recorded to a high standard
Act as the first response to security, fire, and health & safety incidents, managing and escalating appropriately
Oversee alarm responses, ensuring timely action, accurate reporting, and correct escalation
Coordinate staff rotations and shift activities to meet operational requirements and maintain site coverage
Ensure all staff are fully briefed on daily operations, incidents, and upcoming events
Monitor performance, attendance, and conduct, addressing any issues and maintaining team standards
Manage site administration, including reporting, handovers, audits, and maintaining security documentation

Requirements

Valid SIA licence and proven experience in a supervisory/security leadership role
Strong leadership and team management skills with the ability to motivate and direct staff
Excellent written and verbal communication skills, including incident reporting
Ability to remain calm and make decisions under pressure, especially during emergencies
High level of attention to detail and accuracy in reporting and documentation
Strong understanding of health & safety and security procedures
Proven reliability with excellent punctuality and attendance
Ability to deliver excellent customer service while dealing with visitors, staff, and contractors professionally

Nice to have

Experience in a corporate or high-profile environment
Knowledge of assignment instructions, risk assessments, and site safety procedures
Familiarity with security systems, alarms, and access control systems
Understanding of equality and diversity principles

What we offer

Annual leave entitlement of 5.6 weeks
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
Health and Wellbeing – Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents
Financial support
Discounts on hundreds of retail sites
Progression opportunities – many of our team go on to senior and site management roles
A welcoming, respectful team culture
Uniform and full induction provided
Cycle to Work scheme

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