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Citizens Advice Logo Citizens Advice · Customer Service

Team Leader

United Kingdom, Gateshead 33323.00 GBP / Year · Job Posted June 01, 2026
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Job Description

We're looking for an inspiring, people-focused Team Leader to join our Team and help shape a service that delivers real impact. If you're passionate about leading people, improving services, and making a meaningful difference in your community, this is an exciting opportunity to take the next step in your career. As Team Leader, you'll play a key role in ensuring our advice services are responsive, effective, and delivered to the highest standards. You'll lead and support a dedicated team, helping them succeed while ensuring excellent outcomes for clients. This is a varied and rewarding role, combining leadership, coaching, performance management, compliance, and service improvement, all within a flexible and accessible seven-day service.

Job Responsibility

  • Lead and support a dedicated team, helping them succeed while ensuring excellent outcomes for clients
  • Deliver services across seven days, including late opening hours
  • Build a positive team culture where people can develop and grow
  • Build a strong and supportive working environment, driving performance and building collaborative working practices across the wider services within the charity

Requirements

  • Experience managing staff and/or volunteers
  • Strong coaching and performance management skills
  • Ability to give constructive feedback with confidence and empathy
  • Experience analysing data and producing reports
  • Ability to work effectively within hybrid teams
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