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Team leader

United Kingdom Employment contract 14.07 GBP / Hour · Job Posted March 04, 2026
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Job Description

Co-operation is central to making sure our stores thrive in their communities. At the very heart of great teamwork are great leaders: people like you that support, develop and manage an exceptional team. With great leadership comes great responsibility. As a role model of the behaviours and expected standards you want to see in your teams, you’ll help to communicate and lead our ways of working for new colleagues and provide them with the growth to be brilliant. Our customers, members and our communities are really at the centre of everything we do. You’ll go above and beyond to provide every customer with the best experience, at any time they need it. You’ll help to continue the great rapport our colleagues have with the members in our communities. In a truly varied role, you’ll be working closely as part of the management team and will help lead and support with the day to day running of the store.

Job Responsibility

  • Managing performance including conducting reviews and challenging poor performance
  • Ensuring colleagues adhere to Society policies and procedures
  • Taking responsibility for the store’s financial performance and compliance
  • Managing absence including back to work interviews and improvement meetings
  • Understanding of scheduling and productivity
  • Ensure colleagues are trained and records maintained
  • Communicating key messages and priorities with the team
  • Prioritising tasks to maximise sales opportunities and meet customer expectations
  • Leading change
  • Ensuring all colleagues work within health and safety guidelines
  • Ensuring colleague safety
  • Day to day running of the store

Requirements

  • Previous Supervisor, Team Leader, or Duty manager experience within a Customer Service environment
  • Real passion for customer service
  • Enthusiastic and show real initiative
  • Ability to work with pace and flexibility
  • Ability to identify and grow great talent within their team through coaching
  • Open-minded and curious
  • Awareness of current and future promotions
  • Identify opportunities for growth
  • Warm and friendly team member
  • Love for talking with customers
  • Great team player
  • Respect, support, and empathy to others
  • Ability to guide team and work together to support future progress
  • Make a difference in your community

What we offer

  • Fantastic colleague discount
  • Retail discounts
  • Colleague Dividend
  • Colleague recognition
  • Personalised learning and development
  • Paid time for volunteering
  • Enhanced family friendly policies
  • Annual health check kit and virtual GP
  • Colleague assistance programme
  • Healthcare Cashplan
  • Company sick pay
  • Life Assurance
  • We’ve got you wellbeing campaign
  • Give as you earn
  • iTrent Financial Wellbeing (Wagestream)
  • The Money Co-op
  • Salary Sacrifice schemes: Electric Vehicle scheme, Share Incentive Plan (SIP), Cycle to Work scheme
  • Holiday buy
  • Company Pension
  • Nous smart assistant

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