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Team Leader role for EdenSleep, the New Zealand branch of ResMed, focused on managing a small team and customer base to help with sleep health. The role involves motivating the team, providing exceptional customer service, and driving business growth in the sleep health industry.
Job Responsibility:
Motivating your team to help people to achieve outcomes with their sleep health
Provide exceptional customer service and maintain high standards
Working towards driving revenue, increased business growth and superior market reputation
Achieve relevant sales budgets, making recommendations to raise the standards of service and practice delivery
Coaching team members, supporting and managing performance
Keep up to date on industry product knowledge and training
Actively fulfill client follow up program, prepare and send reports
Maintain the upkeep of the clinic, inclusive of stock take, filing, cleanliness of clinic to have high presentation standards
Maintenance, reprocessing and checking of trial equipment
Maintain communication and confidence skills to liaise with third parties where required
Requirements:
Previous success in managing the performance, training and development of a team
Experience in a retail, sales, customer service or healthcare role
Ability to recruit and motivate a team
Ability to maintain compassion and remain calm under pressure
A strong customer service that is always looking for the best outcome for the individual
Training and coaching skills to help your team achieve relevant sales budgets
Strong and adaptable communication skills
An active listener with the ability to find solutions to customer concerns and issues
Strong attention to detail and ability to learn different computer systems
Nice to have:
Any previous experience in healthcare or pharmacy background is highly regarded
Driven to learn new skills and keen to secure a role which offers exposure to an exciting industry
What we offer:
Training is provided
Job satisfaction
Monthly and quarterly sales bonuses
Employee assistance counselling line to support our teams mental fitness