Team Leader, IKEA - Job Offer

IKEA

Location:
Finland, Espoo

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a competent, results-driven team leader for our Remote Resolution team in IKEA Remote Customer Meeting Point where we meet our customers every day through many different channels: chat, phone, email, and social media. The most important goal of handling contacts is customer satisfaction and supporting sales. The role promotes a positive, inspiring, and motivating working environment with a strong 'can do' attitude while driving exceptional customer experiences through inspirational leadership.

Job Responsibility:

lead and manage the Remote Resolutions General Team and its operations and the personnel of about 12-15 co-workers
focus on putting the customer first in everything you do
actively participate in the development of the unit’s operating methods and work closely with other stakeholders
take ownership of ensuring great customer experience by creating, monitoring, and following up team action plans to reach set goals
develop your team on both team and individual level and organize planned and mandatory trainings
create an environment of trust by encouraging open, constructive, honest, two-way feedback with your team and other colleagues while providing an inspiring and motivating direction

Requirements:

1-3 years customer service team leader or similar team leader role experience
good knowledge of change management and understanding of key factors for a successful change initiative
general knowledge of the leadership styles to balance different need among co-workers
passion to take responsibility to lead remote resolution team and the daily operational situation
basic knowledge of the people planning process and the recruitment process as well as understanding how to contribute to these
strong communication and interpersonal skills combined with ability to practice inspirational IKEA leadership for co-workers with different competences and needs
strong knowledge of how to motivate, evaluate, coach, and empower co-workers individually as well as to create togetherness within teams
good IT-skills, you are able to use different Microsoft tools fluently at daily work
fluent language skills both in Finnish and English

What we offer:

flexible Smartum Saldo
staff discount on our products
Edenred lunch benefit
One IKEA Bonus Program
presents on special days & Christmas

Additional Information:

Job Posted:
July 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Team Leader