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Mount Charles Logo Mount Charles · -

Team Leader

United Kingdom, Belfast 14.00 GBP / Hour · Job Posted May 27, 2026
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Job Description

Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Team Lead join our team based at Translink Trains, Belfast. This is a great opportunity to join a world leading facilities management company.

Job Responsibility

  • Contract Auditing
  • Client Contact – (Liaise with Translink supervisor)
  • Uniforms – checking all staff are in full uniform
  • Assisting the operations manager with Induction Training
  • Ensuring all members of staff complete their roles to the best of their abilities including checking each of their areas on an ad hoc basis
  • Ensuring all areas are fully stocked such as toilet roll dispensers, soap dispensers etc
  • Keeping your own store area clean, tidy, colour-coded and up to spec
  • A fully flexible approach needed
  • Comply with all Health, Safety & Hygiene standards
  • Comply with all PTS requirements
  • Follow procedures as directed on the correct handling and use of all cleaning materials
  • Full compliance with COSHH and colour-coding
  • Understand the scope of works required for general and deep cleans to ensure all trains pass audit inspection

Requirements

  • Exceptional customer service skills
  • Strong attention to detail
  • PTS and medical pass
  • Previous work experience in customer service employment
  • Current BICS Qualifications
  • Basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers

What we offer

  • 20 days’ paid holidays (pro rata)
  • Employee Assistance Program to support your health & wellbeing
  • Company Pension Scheme
  • Financial Education/Financial wellbeing advisory service
  • Training and unrivalled opportunities for career progression
  • Company Events
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