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Team Leader - Witness Service

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Victim Support

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Location:
United Kingdom , Medway

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

24969.60 GBP / Year
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Job Description:

This role to provide maternity cover for up to 1 year working 30 hours per week covering Medway Magistrates Court. As the Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court. This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.

Job Responsibility:

  • Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses
  • Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing
  • Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals
  • Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards
  • Manage rotas, resource planning, and service coverage across the court cluster
  • Promote excellent communication across teams, facilitating team meetings and sharing learning
  • Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners
  • Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities
  • Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses

Requirements:

  • A strong understanding of the criminal justice system and the impact of crime on victims and witnesses
  • Experience delivering services in demanding environments with a focus on customer experience and service excellence
  • Experience providing guidance, support, or crisis management to staff or service users
  • Excellent communication, negotiation, and advisory skills, both written and verbal
  • The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices
  • Experience gathering, analysing, and reporting information from multiple sources
  • Sound IT skills, including the use of Microsoft Office and case management systems
  • Commitment to safeguarding, equality, diversity, and inclusive practice
What we offer:
  • Flexible Working Options – including hybrid working where applicable
  • Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
  • Birthday Leave – an extra day off to celebrate your birthday
  • Pension Plan – 5% employer contribution
  • Enhanced Allowances – enhanced sick, maternity and paternity pay
  • Exclusive Discounts – high street, holidays, gyms, entertainment, and more
  • Financial Wellbeing Support – access to salary deducted finance and guidance
  • Wellbeing Resources – employee assistance programme and wellbeing support
  • EDI Networks – opportunities to engage in colleague groups promoting equity and inclusion
  • Sustainable Travel Schemes – Cycle to Work and season ticket loans
  • Career Development – comprehensive training and ongoing development opportunities

Additional Information:

Job Posted:
March 20, 2026

Expiration:
April 03, 2026

Employment Type:
Parttime
Work Type:
On-site work
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