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Team Leader - Witness Service Outreach

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Victim Support

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Location:
United Kingdom

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

30171.60 GBP / Year
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Job Description:

It’s an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support — and we’re also now beginning recruitment for several new roles and to fill vacant positions. Victim Support is seeking a confident, organised, and relationship‑driven Team Leader to lead our Witness Service outreach team working in the community. You will play a pivotal role in ensuring that vulnerable intimidated witnesses receive high‑quality, timely, and compassionate support at every stage of the justice process. We are looking for someone who brings strong people‑management experience, exceptional communication skills, and a commitment to building a supportive and high‑performing team. You’ll lead Deputy Team Leaders and volunteers, oversee daily case allocations, manage service delivery within the community, strengthen partnerships, and ensure our Witness Service meets contractual and quality standards.

Job Responsibility:

  • Lead the delivery of the Witness Service within the community, ensuring a high‑quality, safe, and consistent service for all witnesses
  • Line‑manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing
  • Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals
  • Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards
  • Manage rotas, resource planning, and service coverage across the area
  • Promote excellent communication across teams, facilitating team meetings and sharing learning
  • Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners
  • Foster an inclusive, trauma‑informed, person‑centred approach that recognises diverse needs and vulnerabilities
  • Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses

Requirements:

  • A strong understanding of the criminal justice system and the impact of crime on victims and witnesses
  • Experience delivering services in demanding environments with a focus on customer experience and service excellence
  • Experience providing guidance, support, or crisis management to staff or service users
  • Strong communication, negotiation, and advisory skills, both written and verbal
  • The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices
  • Experience gathering, analysing, and reporting information from multiple sources
  • Sound IT skills, including the use of Microsoft Office and case management systems
  • Commitment to safeguarding, equality, diversity, and inclusive practice
What we offer:
  • Flexible Working Options – including hybrid working where applicable
  • Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
  • Birthday Leave – an extra day off to celebrate your birthday
  • Pension Plan – 5% employer contribution
  • Enhanced Allowances – enhanced sick, maternity and paternity pay
  • Exclusive Discounts – high street, holidays, gyms, entertainment, and more
  • Financial Wellbeing Support – access to salary deducted finance and guidance
  • Wellbeing Resources – employee assistance programme and wellbeing support
  • EDI Networks – opportunities to engage in colleague groups promoting equity and inclusion
  • Sustainable Travel Schemes – Cycle to Work and season ticket loans
  • Career Development – comprehensive training and ongoing development opportunities

Additional Information:

Job Posted:
March 20, 2026

Expiration:
April 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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