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Victim Support Logo Victim Support · Customer Service

Team Leader - Witness Service Outreach

United Kingdom, Staffordshire Employment contract 15412.50 - 30825.00 GBP / Year · Job Posted May 15, 2026

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Job Description

Victim Support is seeking a confident, organised, and relationship-driven Team Leader to lead our Witness Service outreach team working in the community. You will play a pivotal role in ensuring that vulnerable intimidated witnesses receive high-quality, timely, and compassionate support at every stage of the justice process. This role is part-time working 18.75 hours per week covering Staffordshire.

Job Responsibility

  • Lead the delivery of the Witness Service within the community, ensuring a high-quality, safe, and consistent service for all witnesses
  • Line-manage volunteers, supporting recruitment, training, development, performance, and wellbeing
  • Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals
  • Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards
  • Manage rotas, resource planning, and service coverage across the area
  • Promote excellent communication across teams, facilitating team meetings and sharing learning
  • Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners
  • Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities
  • Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses

Requirements

  • A strong understanding of the criminal justice system and the impact of crime on victims and witnesses
  • Experience delivering services in demanding environments with a focus on customer experience and service excellence
  • Experience providing guidance, support, or crisis management to staff or service users
  • Strong communication, negotiation, and advisory skills, both written and verbal
  • The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices
  • Experience gathering, analysing, and reporting information from multiple sources
  • Sound IT skills, including the use of Microsoft Office and case management systems
  • Commitment to safeguarding, equality, diversity, and inclusive practice

What we offer

  • Flexible Working Options
  • Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
  • Birthday Leave
  • Pension Plan – 5% employer contribution
  • Enhanced Allowances – enhanced sick, maternity and paternity pay
  • Exclusive Discounts – high street, holidays, gyms, entertainment, and more
  • Financial Wellbeing Support
  • Wellbeing Resources
  • EDI Networks
  • Sustainable Travel Schemes – Cycle to Work and season ticket loans
  • Career Development – comprehensive training and ongoing development opportunities
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