Team leader with german or spanish, Randstad

Team leader with german or spanish

Randstad

Location:
Greece, Athens

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Team Leader with German or Spanish, your mission will be to upskill an amazing team of German or Spanish speaking Customer Service Advisors that are currently representing world’s largest marketplace for unique, authentic places to stay.

Job Responsibility:

Demonstrate strong influencing skills to drive the team, managing change effectively, resulting in positive outcome
Oversee day-to-day operation, discovering training needs & areas of improvement
Monitor KPIs & individual targets
provide ongoing coaching & on-the-job support to the members of the team
Listen to team members’ feedback & resolve any issues or conflicts
Take over when needed customer inquiries, leading by example team's members
Develop action plans to optimize performance & drive continuous improvement
Recognize high performance, keep team spirit high & reward accomplishments

Requirements:

Previous working experience as a team leader or supervisor for at least 6 months
Excellent communication & leadership skills
Client-centric approach, empathy & ability to recognize & communicate with different people styles
Ability to make decisions with speed & efficiency
Native level in German or Spanish
Fluency in English
PC literacy

Additional Information:

Job Posted:
May 28, 2025

Expiration:
December 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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