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Team Leader - Warehouse Logistics

Australia, Melbourne · Job Posted February 20, 2026
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Job Description

Under general supervision of the General Manager – Supply Chain, oversees the various functions of the warehouse. This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements. The Team Leader – Warehouse Logistics, will ensure all Logistics Procedures described in the SOPs are carried out in proper and timely manner for both Clinical and Commercial activities. This function is also responsible for the organization of the Logistic team in order to ensure all daily tasks are fully accomplished according to Client requirements. This is a hands on position and as such, this position will need to learn all aspects of both Clinical and Commercial CSS and support the team actively with daily tasks.

Job Responsibility

  • Directs the workflow, motivates, trains and monitors the performance of warehouse associates
  • Responsible for developing and managing daily schedules and work plans
  • Assists in the process of selection, training, career development and performance management
  • Monitors work processes and implements modifications to increase productivity
  • Oversees the Distribution Centers department staff
  • Have extensive knowledge about all operating procedures
  • Organize all operating Personnel in the daily tasks
  • Actively participates and promotes continuous improvement initiatives
  • Supports compliance with all appropriate policies, procedures, safety rules and regulations
  • Ensures the maintenance of records documenting order filling process
  • Document, monitor, and evaluate performance and activity for each direct report
  • Collaborates with other Company departments to make reports
  • Scheduling of depot rosters/shifts
  • Responsible for planning and tracking daily orders and activities
  • Oversees the quality of picking and packing
  • Interaction verbally and via email with customers in resolving issues
  • Assist all Operational Managers, Pharmaceutical staff, Operational Team Leaders and Client Services team
  • Act as a logistics resource and provide recommendations
  • Required to be on call 24/7
  • Participate in reviewing and authoring global and local Standard Operating Procedures
  • Work in all temperature controlled environments
  • Review all work to ensure performance is completed in accordance with established procedures
  • Manage the cold chamber cleaning schedule
  • Physically perform packing process of inbound, outbound and returned shipments
  • Participate in scheduled weekend tasks for stock control
  • Lead continuous Improvement initiatives
  • Must be willing to participate in physical inventory as scheduled
  • Performs related duties as assigned
  • Perform any other duties which the employee has been trained for
  • Keep Internal Stakeholders informed
  • Collaborate with Internal Stakeholders to find appropriate resolutions
  • Liaise with the Transport Customer Service team
  • Provide information to all World Courier Australia business units
  • Contribute to team and organisational wide discussions
  • Effectively collaborate with all Internal Stakeholders
  • Comply with standard operating procedures and policies
  • Ensure World Courier Australia compliance with all government legislative and other requirements
  • Ensure full compliance with international local regulations
  • Ensure full compliance with World Courier Australia quality management systems
  • Actively promote a culture that values a safe and healthy workplace
  • Take reasonable care of, and cooperate with actions taken to protect health and safety
  • Report all accidents, incidents and hazards
  • Ensure compliance with relevant Occupational Health & Safety legislation

Requirements

  • Logistics Degree (preferred) or equivalent work experience
  • Three or more years experience in Operations/ Logistics or Warehousing
  • Must be physically fit and able to lift up to 20kg using safe work methods
  • Minimum Year 12 VCE or equivalent
  • Have minimum 2 years logistics & warehousing experience in a leadership position
  • Current forklift license - counter balance and electric reach trucks
  • Experience in Warehouse Management Systems (WMS)

Nice to have

  • Flexible and adaptable
  • Self-driven and proactive
  • Professional leadership and teamwork
  • Advanced communication
  • Growth mindset
  • Strong analytical and reporting skills
  • Strong systems capability
  • Warehouse operations experience
  • Pharma compliance awareness
  • Licensing and regulatory knowledge
  • A calm and customer focused approach

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