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Team Leader, Training Delivery

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NTT DATA

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Location:
Philippines , Manila

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Category:
Education

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Team Leader in Training Delivery at NTT Data is responsible for overseeing training initiatives, coaching trainers, and ensuring the effectiveness of training programs. Candidates should have 5-7 years of experience in training delivery, preferably in a BPO environment, and a strong understanding of adult learning principles. Proficiency in Microsoft Office Suite and instructional software is essential. This full-time role requires excellent communication, analytical, and relationship-building skills. Join a diverse and inclusive team to make a significant impact on training effectiveness and team development.

Job Responsibility:

  • Perform ongoing in-class training observation on a quarterly basis to assess participant experience and their production readiness post-training as an input to Trainer coaching and career development plans
  • Coach assigned Trainers through one on ones on a weekly and monthly basis to provide observational performance feedback and develop action plans to meet all performance targets and developing their own career path
  • Provide ongoing training and process support to Trainers aimed at improving training effectiveness
  • Conduct semi-annual performance reviews
  • Proactively work within the division to raise awareness, also build team dynamics, and take steps to help lead the team to accomplish divisional goals
  • Provide advice/input to support clients in meeting their business objectives, recommend implementation of the highest value deliverables at the lowest cost
  • Remain current in subject matter expertise, depth of knowledge, practical skills, use of technology and comprehension of industry trends and practices

Requirements:

  • 5-7 years of proven in-class training delivery success preferably in a BPO environment
  • Understanding of Adult Learning principles honed via adult learning certification or acquired in a related business field
  • 2 years minimum coaching and management experience of team
  • Expert knowledge of call centre environments
  • Proven ability to interpret information to develop, recommend and implement innovative and/or logical solutions
  • Proven problem solving, analytical and decision-making skills
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software, LMS, e-learning software is an asset
  • Ability to work effectively under minimal supervision
  • Demonstrated ability to multi-task on projects varying in complexity and of strategic importance to clients and the enterprise
  • Excellent communication, presentation, influencing, and relationship building skills
  • Flexible to work within a 24/7 operation in which schedules could change as per training requirements
  • Ability to travel for required observing trainer delivery and execution of nesting practices
What we offer:
  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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