Team Leader | Theatre, Bars & Cafes

• Overseeing your section and staff in your department
• Ensuring all equipment, fixtures and fittings are in efficient working order and well presented, and to report to department management when this is not the case
• Ensuring stock rotation is taking place and your team are confident in this process, while also completing the monthly stock takes
• Support the team in your section with customer / equipment / process issues etc
• Follow the See, Care, Share guidelines
• Always staying vigilant to security matters
• Lead by example in appearance, approach, and professionalism and train where needed
• Ensure you section is aware of any promotions, events, bespoke requests within the NT
• Pre-empt customers' needs and provide a tailored level of customer service, always aiming to exceed expectations
• Supporting your section to ensure all HSE, compliance, statuary regulations and legal requirements are met
• Undertake any training and professional development as determined by your managers
• Ensure wastage is recorded correctly
• Ensure any accidents, incidents and near misses are recorded and reported to the departmental management team
• To ensure the opening and closing procedures of your section are adhered to
• Carry out daily briefings to your section
• Adhere to all Compass / Levy policies and procedures
• Any other duties that are reasonably required of you

• Experience of working in a similar role and ready to hit the ground running
• Excellent communication skills
• Ability to work under pressure while maintaining a professional and personable approach
• Excellent customer service skills
• Having and creating clear processes to ensure deadlines are met and control processes are always in place
• Awareness of COSHH
• Flexible – you will be required to work evenings, weekends, and bank holidays
• Excellent, confident communication skills are essential
• You must be an approachable and welcoming person and take initiatives to ensure your customers are having the best possible experience
• The ability to work under pressure whilst maintaining a professional approach and always providing an efficient and effective service
• You will be a highly enthusiastic and motivated team player who can demonstrate a genuine passion in creating and providing first class customer service alongside your colleagues
• You should have a positive and flexible approach to work and be able to adapt very quickly to new information and procedures
• A smart, well-groomed appearance is essential

Knowledge of EPOS and procurement systems

• Careers Pathway – a supported progression of your role through a specially designed pathway, offering training, access to enhanced resources and work experience
• Perks at Work – access to savings and discounts for everyday shopping and experiences
• COA – Community Online Academy is a free wellbeing resource where you can join interactive a recorded classes (kids and adults) with top instructors and trainers
• Generous holiday allowance with the option of to purchase additional leave
• Private Pension scheme
• 24/7 Employee Assistance Programme
• Medicash Healthcare and Life Assurance
• Long Service Rewards
• 15% discount on all outlets with the National Theatre, with a 25% discount in the Bookshop
• Kerb Card - 20% discount on drinks and 50% discount on food at Seven Dials Market
• Complimentary tickets to shows at the National Theatre (subject to availability)
• O2 – last minute ticket offers where you can purchase tickets for O2 show in the Levy box (subject to availability)
• Onsite parking – parking is available at a discounted rate of £4 per day
• Refer A Friend Bonus
• Free meal at work