Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum of 2+ years experience preferably in the BPO industry or in the same capacity with excellent experience in people and client management
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Excellent communication and leadership skills
Organizational and time-management skills
Excellent decision-making skills
Must be amenable to work at IT Park, Cebu
Must be amenable to work on graveyard and shifting schedules

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company
Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
Must have excellent time management skills

Fulltime

Client Services Team Leader

Are you a Team Leader with a passion for delivering exceptional Customer experie...

Location

Australia , Brisbane

Salary:

Not provided

APM Employment Services

Expiration Date

Until further notice

Requirements

Experience in leading teams
Excellent organisational and time management skills
Excellent interpersonal and communication skills
Demonstrated customer service experience preferred
Sound statistical/analytical skills
Intermediate to advanced use of MS Office suite and Genesys desirable
Contact Centre experience preferred

Job Responsibility

Manage a team of Client Services Officers to deliver first-contact resolution and outstanding client experiences
Oversee daily operations including real-time management, planning, and resource allocation
Identify and implement business improvement opportunities to enhance service delivery
Manage performance through performance monitoring, system audits and quality assurance measures
Drive employee engagement, culture, and professional development initiatives
Ensure compliance with WHS, quality, and contractual standards

What we offer

Supported by a values-driven culture
Opportunities for professional growth
Collaborative leadership team
Commitment to Equality, Diversity and Inclusivity

Fulltime

Care Team Leader

As a well-established family-run care provider since 2001, we have set firm foun...

Location

United Kingdom , Stowmarket

Salary:

Not provided

Nayland Care

Expiration Date

Until further notice

Requirements

To be well organised
Have a good understanding of person-centred care planning
To hold RQF/NVQ Level 3. (Level 2 candidates with the right attributes and experience may be considered where they are willing to enrol on to a fully funded level 3)
Have a good understanding that this work can be challenging, fun and highly rewarding
To be determined and committed to making a positive difference

Job Responsibility

Managing individual cases from referral through to assessment
Effective communication and liaising with families, health professionals and other stakeholders
Create robust person-centred care plans
Undertake community review visits to ensure care delivery is reflective of the current care support plan
Support a wonderful and committed team of care staff
Some on-call duties and care delivery

What we offer

Competitive salary
Further career progression opportunities
Excellent training and ongoing development
Flexible hours with every other weekend off
Employee help scheme. Access to 24-hour legal assistance and counselling
Fuel allowance of 45p per mile
Funded DBS
Company car option considered after a successful probation period

Fulltime

Team Leader

The Team Leader, Operations is responsible for the day-to-day supervision of a g...

Location

Portugal , Lisbon

Salary:

Not provided

Concentrix

Expiration Date

Until further notice

Requirements

Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Mandatory Language requirements DE C1 or FR C1 or IT C1 or ES C1 + EN B2

Job Responsibility

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
Must have excellent time management skills
Quick to adapt to a fast pace environment while working to learn quickly how to manage multiple tasks
Must have excellent project management skills and client management

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company

Fulltime

Guest Services Team Leader

We are recruiting a Guest Services Team Leader to join our vibrant and friendly ...

Location

Ireland , Dublin

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Ideally, have at least one year of experience in a similar leadership within a fast-paced and dynamic establishment (e.g., five-star hotel or corporate environment)
Be confident in stakeholder management, including client, the team, and peers
Have a positive, vibrant personality, acting with integrity and be able to easily build rapport with key stakeholders
Possess excellent organization skills, a can-do attitude, and a passion for delivering high standard service
Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
Display excellent personal presentation and interpersonal skills
Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette

Job Responsibility

Meeting and greeting all visitors to site
Managing, training, and continuously engaging with the team to ensure high levels of productivity
Working alongside the team to ensure efficient and outstanding service levels are delivered at all times
Actively engaging and encouraging client and guest feedback, and driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team
Being involved in staff events from the social aspect to planning and implementing with the office leadership team
Booking and supporting all meetings and events, using EMS

What we offer

Exclusive travel and grocery discounts
Life assurance
Cash rewards
Tax-saver tickets on public transport in partnership with Travel Hub
Bike to Work Scheme
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital counsellor services
Eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test

Fulltime

Gas Team Leader

Excellent opportunity to join one of the largest utility network owners in the c...

Location

United Kingdom , South West (Worcester, Gloucester, Bristol)

Salary:

48000.00 - 55000.00 GBP / Year

Hedera Hiring Ltd

Expiration Date

Until further notice

Requirements

GN02 for Main Laying / Service Laying (or equivalent)
Full UK driving license
NRSWA certificate for operatives
Gas Network Safety Passport (SHEA)
Manual handling
Operating pneumatic equipment and mechanical excavators up to 10T
Experience working on development sites and public highways
Understanding of utility plans and their application in site works

Job Responsibility

Safely install and commission gas infrastructure, ensuring all work follows specific method statements, work procedures, and safety instructions
Manage and direct a team, ensuring tasks are completed to high standards of safety and efficiency
Perform daily site-specific risk assessments and maintain a safe working environment by wearing and enforcing the use of PPE
Accept delivery of materials, ensuring they are fit for purpose
Oversee the condition of vehicles, plant, and equipment, reporting defects to the Project Manager
Identify and report contract variations early to the Project Manager and follow the company’s Variation and Deviations Procedure
Act as a Competent Person for ROs and NROs, if assessed as competent
Accurately record work details for reporting and invoicing, ensuring timely submission of relevant paperwork
Attend regular safety talks and participate in relevant training sessions to maintain up-to-date knowledge and skills

Team Leader

Are you ready to take the next step in your social care career? Join Highlea Car...

Location

United Kingdom , Ferryhill

Salary:

27331.20 GBP / Year ▼

National Care Group

Expiration Date

Until further notice

Requirements

Experience supporting adults with learning disabilities or complex needs
A Level 3 NVQ/QCF in Health and Social Care (or willing to work towards it)
The ability to lead, motivate, and develop a team
A kind, respectful, and emotionally intelligent approach

Job Responsibility

Lead, support, and inspire your team across multiple services
Ensure person-centred, high-quality care is delivered at all times
Drive positive outcomes for individuals with learning disabilities, autism, and complex needs
Oversee support plans, compliance, and internal quality audits
Build strong, trusted relationships with families, colleagues, and professionals

What we offer

£1000 Welcome Bonus
Paid training & recognised qualifications (NVQs, QCFs)
Flexible financial support – within instant access to earned pay via Stream
Wellbeing-focused culture
Refer-a-Friend rewards
Inclusive workplace

Fulltime

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Team Leader - Planning

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