Team Leader, People Experience Jobs

New

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum of 2+ years experience preferably in the BPO industry or in the same capacity with excellent experience in people and client management
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Excellent communication and leadership skills
Organizational and time-management skills
Excellent decision-making skills
Must be amenable to work at IT Park, Cebu
Must be amenable to work on graveyard and shifting schedules

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company
Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
Must have excellent time management skills

Fulltime

Account Maintenance Team Leader

The role is part of the Global TTS (Trade & Treasury Services) Onboarding Team, ...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in managing a team
Client facing experience / background
Excellent Customer Focus and to be able to evidence deliverables
Experience in delivering change and managing people through the different stages
Results orientation - evidence of proactively driving projects is their conclusion
Negotiation, decision making and problem-solving skills
Ability to manage complex integration solutions, working alongside Technical and Technology teams
Excellent work ethic - willingness to take a “hands on” approach to ensuring all elements of the solution is delivered as specified

Job Responsibility

Manage and Lead an Account Maintenance Team to deliver high quality output and deliver on KPI’s
Exceptional operations management skills to ensure the team and individuals are delivering optimum levels of performance
Strong Pipeline Management expertese and have the ability to produce informative MIS at team and individual performance levels
Champion Employee Engagement and ensure every member of the team has a clear vision and mission of what needs to be achieved and how to achieve it
Deliver worldclass Client Experience on a daily basis and ensuring this is reflected in the Pulse and DM VOC metrics
Very strong focus on Risk Management by understand the process and ensure we have strong and robust procedures to mitigate any potential risks
Experience in delivering on productivity through continuous improvements and identifying efficiencies within the current operating model
Coordinate onboarding of regional and global cash management ( Hub 2 Hub) solutions of all sizes and complexities

What we offer

Competitive base salary (which is annually reviewed) + A discretional annual performance related bonus
Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Sport and team recreation activities, Sport Card
Access to an array of learning and development resources
A chance to make a difference with various affinity networks and charity initiatives

Fulltime

Team leader with german or spanish

As a Team Leader with German or Spanish, your mission will be to upskill an amaz...

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

December 30, 2025

Requirements

Previous working experience as a team leader or supervisor for at least 6 months
Excellent communication & leadership skills
Client-centric approach, empathy & ability to recognize & communicate with different people styles
Ability to make decisions with speed & efficiency
Native level in German or Spanish
Fluency in English
PC literacy

Job Responsibility

Demonstrate strong influencing skills to drive the team, managing change effectively, resulting in positive outcome
Oversee day-to-day operation, discovering training needs & areas of improvement
Monitor KPIs & individual targets
provide ongoing coaching & on-the-job support to the members of the team
Listen to team members’ feedback & resolve any issues or conflicts
Take over when needed customer inquiries, leading by example team's members
Develop action plans to optimize performance & drive continuous improvement
Recognize high performance, keep team spirit high & reward accomplishments

Fulltime

Airport Team Leader

As a Customer Experience Airport Team Leader at TUI, you'll be the friendly face...

Location

United Kingdom , Manchester

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven experience in a team leadership or management role
Ability to motivate and develop team members
Committed to excellent customer service
Remains calm under pressure
Experience handling difficult conversations
Strong communication skills
Attention to detail
Ability to effectively support a team in resolving customer issues promptly
Makes informed decisions and handles escalated situations within tight timeframes
Effective collaboration skills while working independently

Job Responsibility

Leading shifts as the primary escalation point
Directing team while proactively managing customer needs and daily tasks
Supporting Airport Representatives
Acting as key contact between Customer Operations, Ground Handling Agents, and Station Operations Coordinators
Resolving customer issues face-to-face using established policies
Reporting incidents and trends daily
Helping team develop efficient solutions during disruptions
Traveling to various UK airports with pre-agreed expenses covered
Maintaining excellent customer care while balancing business needs
Managing delegated spending authority

What we offer

Fantastic holiday benefits including discounts and special offers
Ability to purchase additional 'TUI time off'
Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day - time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

New

Team Leader Supported Hosted Employment

Support people with disability in a medical packaging/quality control environmen...

Location

Australia , Victoria Point

Salary:

Not provided

Endeavour Foundation

Expiration Date

December 31, 2025

Requirements

Experience supporting people with disability in a workplace, training, or open employment setting
Previous experience with clean room environments (medical, food, pharmaceutical, etc.) is highly desirable
Knowledge of medical packaging practices or sterile processing is an advantage
Confidence in working independently, showing initiative and leadership
Understanding of the NDIS, especially around employment goals and person-centred support
Good fine motor skills and ability to support others working with their hands
Strong communication, time management, and problem-solving skills

Job Responsibility

Guide and support people with disability to meet packaging and quality standards while achieving their individual NDIS goals
Perform and teach clean room protocols, ensuring all safety, hygiene, and PPE requirements are met inline with training standards provided
Lead by example in hands-on activities: counting, weighing, gathering, assembling, and quality checking small medical components
Work collaboratively with another Team Leader and the host site to ensure smooth operations and effective communication
Be a proactive problem solver, capable of leading without constant supervision
Maintain accurate records and ensure compliance with NDIS quality and safeguarding standards
Foster a workplace culture that is inclusive, respectful, and focused on ability and achievement

What we offer

Salary Packaging Benefits – Package up to $15,900 of your salary tax-free annually
Additional tax-free entertainment benefits of up to $2,650 per year
Employee Assistance Program (EAP) – confidential support for you and your immediate family
Paid parental leave and access to corporate health insurance discounts

New

Head of People Experience

As Head of PX (People Experience), you act as the core driver of the PX operatin...

Location

Mexico , Mexico City

Salary:

Not provided

Gipo

Expiration Date

Until further notice

Requirements

Demonstrated success with driving employee engagement and culture
Experience leading an HR team with expertise in different HR disciplines (Talent Acquisition as a foundation is required)
Building or applying people metrics that drive people and business decisions
Introducing and rolling out HR automation and adjusting systems and processes
Working knowledge of multiple people experience areas, including TA and retention, compensation, organizational diagnosis, performance management and employment laws
Demonstrated experience in change management best practices
Working knowledge of Mexican employment and regulatory law and HR market practices
Fluency in Spanish and English

Job Responsibility

Driving global PX operating model in Mexico
Participating in core PX global projects and initiatives
Running the country PX business review with the Country leader
Doing talent management at country level
Assessing the bench strength of the Mexican leadership team
Building the bridge between local and global PX
Driving efficiency in the local PX team
Coaching and developing the Mexican PX team

Fulltime

New

Team Leader

We require an area Team leader for our client based in Peterborough reporting di...

Location

United Kingdom , Peterborough

Salary:

13.00 - 14.00 GBP / Hour

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Knowledge of the Automotive industry and working within OEM’s would be beneficial
Experience of managing people across a number of different projects / assignments
You must be able to work both shifts

Job Responsibility

Organise the hour-to-hour function of your designated projects or area
Ensure that all colleagues work in a safe and efficient manner consistent with company requirements
Complete any project set ups required throughout your shift liaising with the client at all times
Support the customer and supervisor with resolutions to any queries questions or concerns raised
Ensure that each project has the appropriate level of information required to carry out the task, whilst ensuring accuracy of the information supplied
Assure product quality by defining the required labelling, material flow, and product handling
Organise the resources required to ensure the section inspection targets are achieved through checking the skill matrix
Endeavour to ensure consistency allocation of Inspectors to particular projects for consistency
Ensure all colleagues understand and can work to the required level of inspection with good material flow including appropriate labelling
For the relevant project ensure the colleagues are equipped with the correct tooling, and materials to carry out the required activities in accordance with the task required

What we offer

overtime

Fulltime

New

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum of 2+ years experience preferably in the BPO industry or in the same capacity with excellent experience in people and client management
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Excellent communication and leadership skills
Organizational and time-management skills
Excellent decision-making skills
Must be amenable to work on graveyard and shifting schedules

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance
Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company
Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets

Fulltime

Team Leader, People Experience

Truebill

Location:
United States, Washington, DC

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 13, 2025

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