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Team Leader, People Experience Operations

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Department of the Premier and Cabinet (DPC)

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Location:
Australia , Adelaide

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Category:
Human Resources

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Contract Type:
Employment contract

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Salary:

102171.00 - 108071.00 AUD / Year
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Job Description:

Our team is transforming the way we deliver HR services to create a more modern, user‑centred experience for our workforce. The Team Leader, People Experience Operations leads the HR support team to deliver accurate, timely and customer-centred HR services across the employee lifecycle. Reporting to the Manager, People Experience, the role provides day-to-day leadership, coaching and performance management to build team capability, supports continuous improvement of HR systems and administrative practices, and ensures data integrity and compliance. The Team Leader oversees case triage and escalation, drives practical process improvements, and fosters a positive, service-focused culture that underpins departmental and government-wide workforce priorities.

Job Responsibility:

  • Leading and developing staff to build capability and support high‑quality service delivery
  • Managing daily workflow and ensuring efficient, consistent HR support
  • Using data and analytics to understand demand, identify trends and inform decision‑making
  • Driving continuous improvement and supporting change initiatives
  • Working with stakeholders to ensure systems and processes are effective, fit‑for‑purpose and aligned to business needs
  • Supporting system adoption and advocating for enhancements that improve the People Experience

Requirements:

  • Strong people leadership capability
  • commitment to service excellence
  • ability to work collaboratively in a fast-paced, evolving environment
  • confident using data to guide decisions
  • experienced in delivering HR or service-oriented support
  • motivated by opportunities to improve systems and processes
What we offer:
  • Some work outside of normal hours will be required
  • National Criminal History check

Additional Information:

Job Posted:
May 14, 2026

Expiration:
May 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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