Team Leader Order Coordination - Sales Job at Brainlab (Munich)

Team Leader Order Coordination - Sales

Based in our Munich headquarters, our Order Coordination Teams play a crucial ro...

Location

Germany , Munich

Salary:

Not provided

Brainlab

Expiration Date

Until further notice

Requirements

A background in business administration
Strong organizational and general business process understanding
Experience in a service-oriented and international environment, such as sales support or customer service
Excellent interpersonal skills with the ability to work independently and a deep sense of commitment
Innovative forward-thinking leadership skills
A good sense of humor and motivation to get things done
Well-developed sense of urgency, attention to detail, accuracy, and exceptional organizational skills
Ability to multitask and quickly shift priorities between systems and tasks
Excellent verbal and written communication skills
IT savvy with proficiency in MS Office and ERP systems (SAP is mandatory, Salesforce.com is a plus)

Job Responsibility

Lead and inspire a team of 10 order coordinators
Facilitate daily task interactions and provide training, serving as the point of escalation for team members
Generate and present periodic management reports
Efficiently manage workload to ensure daily task completion
Implement and monitor continuous improvement initiatives
Ensure on-time delivery of our products at customer sites
Monitor product availability and capacity planning, processing deliveries, and maintaining up-to-date order documentation
Collaborate closely with various departments including sales operations, production, warehouse, and export for effective order handling
Engage in daily correspondence with international colleagues, fostering seamless order handling
Participate in Brainlab's Leadership program to enhance your leadership skills

What we offer

A mutually-supportive, international team
Meaningful work with a lasting impact on medical technology
30 vacation days, plus December 24th and December 31st
Flexible working hours as well as hybrid work model within Germany
Bike leasing via cooperation partner "BikeLeasing"
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

Fulltime

Team Leader Order Coordination - Sales

Based in our Munich headquarters, our Order Coordination Teams play a crucial ro...

Location

Germany , Munich

Salary:

Not provided

Brainlab

Expiration Date

Until further notice

Requirements

A background in business administration
Strong organizational and general business process understanding
Experience in a service-oriented and international environment, such as sales support or customer service
Excellent interpersonal skills with the ability to work independently and a deep sense of commitment
Innovative forward-thinking leadership skills
A good sense of humor and motivation to get things done
Well-developed sense of urgency, attention to detail, accuracy, and exceptional organizational skills
Ability to multitask and quickly shift priorities between systems and tasks
Excellent verbal and written communication skills
IT savvy with proficiency in MS Office and ERP systems (SAP is mandatory, Salesforce.com is a plus)

Job Responsibility

Lead and inspire a team of 10 order coordinators
Facilitate daily task interactions and provide training, serving as the point of escalation for team members
Generate and present periodic management reports
Efficiently manage workload to ensure daily task completion
Implement and monitor continuous improvement initiatives
Ensure on-time delivery of our products at customer sites
Monitor product availability and capacity planning, processing deliveries, and maintaining up-to-date order documentation
Collaborate closely with various departments including sales operations, production, warehouse, and export for effective order handling
Engage in daily correspondence with international colleagues, fostering seamless order handling
Participate in Brainlab's Leadership program to enhance your leadership skills

What we offer

30 vacation days, plus December 24th and December 31st
Flexible working hours as well as hybrid work model within Germany
Bike leasing via cooperation partner "BikeLeasing"
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities

Fulltime

Account Sales Organization Team Leader

As the Functional Specialist and Organizational supervisor, the role of the Acco...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Validated experience– recognized as an expert in specific business segment(s), functional area(s), and/or geographical area(s)
Excellent professional relationships with the main influencers within their area of expertise
Minimum 5 years sales leadership experience in above or on-property roles
Proven corporate/multi-segment account management experience
Proven team leadership experience
English language written and spoken generally required
Command of language and culture of geographic area of specialization generally required
6+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major, or 8+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
Experience managing and defining transformational strategies for business units

Job Responsibility

Maintain effective financial performance by ensuring that profitable sales are generated and operational controls are in place within a sales engine of the Global & Account Sales Organization
Provide leadership and management oversight to sales professionals
Provide direction and support to the sales team(s) in the implementation of sales strategies to achieve assigned revenue targets
Assist GSO & ASO Leadership in ensuring sales efforts and resources are aligned with the overall GSO Mission and Vision, and that the department business plan is being executed effectively
Create a team environment that encourages accountability, high standards, and innovation
Develop specific goals and plans to prioritize, organize, and accomplish work
Make sure others understand performance expectations
Lead specific team while assisting with meeting or exceeding department goals
Provide direction and assistance to other organizational units’ policies and procedures, and efficient control and utilization of resources
Contribute as needed key insights to the Area team for owner meetings, act as expert regarding account strategy and direction

Fulltime

Account Sales Organization Team Leader

As the Functional Specialist and Organizational supervisor, the role of the Acco...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Validated experience– recognized as an expert in specific business segment(s), functional area(s), and/or geographical area(s)
Excellent professional relationships with the main influencers within their area of expertise
Minimum 5 years sales leadership experience in above or on-property roles
Proven corporate/multi-segment account management experience
Proven team leadership experience
English language written and spoken generally required
Command of language and culture of geographic area of specialization generally required
6+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major, or 8+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
Experience managing and defining transformational strategies for business units

Job Responsibility

Maintain effective financial performance by ensuring that profitable sales are generated and operational controls are in place
Provide leadership and management oversight to sales professionals
Provide direction and support to the sales team(s) in the implementation of sales strategies to achieve assigned revenue targets
Assist GSO & ASO Leadership in ensuring sales efforts and resources are aligned with the overall GSO Mission and Vision
Ensure the department business plan is being executed effectively
Create a team environment that encourages accountability, high standards, and innovation
Develop specific goals and plans to prioritize, organize, and accomplish work
Make sure others understand performance expectations
Lead specific team while assisting with meeting or exceeding department goals
Provide direction and assistance to other organizational units’ policies and procedures, and efficient control and utilization of resources

Fulltime

Food Team Leader

Location

United States , Costa Mesa

Salary:

27.51 - 38.86 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

3 years of experience leading in a high-volume restaurant kitchen in a customer facing environment
Food Handlers Certification/Card preferred
Knowledge of HACCP plans and food quality and safety systems
Knowledge of local and Federal food legislation

Job Responsibility

Managing, directing, and coordinating the day-to-day kitchen operations in the IKEA Restaurant, Bistro and Co-worker restaurant including goods flow, inventory management, purchasing, ordering, waste management and the connected invoicing within the function
Ensuring IKEA Food Operating and Safety Standards are consistently met to support brand consistency
Managing and training the IKEA Food Production and Dish room Co-workers to provide the guest with a positive sales and service experience
Auditing and assessing the equipment in the Restaurant and Bistro production and serving areas and assigning co-workers to maintain cleanliness and proper operation
Planning, preparing and maintaining menu items according to specifications and guidelines using approved ingredients
Implementing and monitoring IKEA's Food Safety prerequisites and training programs
Ensuring that the operations of all IKEA Food areas in the IKEA Store operate in accordance with IKEA Quality and Food Safety requirements and other local legislation

What we offer

Benefits Eligible

Fulltime

Team Leader

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico...

Location

United States , Martinsville

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

1-2 years call center experience as a team leader or at least six months (6) experience within TIP as a Team Leader, specializing in Customer Care and / or Marketing and Sales and/or Technical support operations
Working knowledge of call center operations and organization required
Prior knowledge of client-specifics (i.e. nature of account, metrics, client applications, etc…) preferred. Proficiency with MS Office applications (i.e. MS Word, Excel, PowerPoint, etc...) and other call center-specific software / systems (i.e. CMS/IEX, NICE, VERINT, etc.)
Supervisory and people-management skills
Project management skills
Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence
planning, organizing and coordination skills
Adaptive to changing work schedules and working hours
Active listening skills
Operates with minimal supervision

Job Responsibility

Accomplishes all of the roles and responsibilities of a Team Leader, including but not limited to, leading and managing a team of CSR's in the optimal execution of call center operations activities ensuring that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis. Conducts Performance Management activities, supports CSR's/TSR's on their calls, handles escalations, prepares reports and works with other team members for team and program initiatives
Act as operations prime in the absence of Operations Managers related to management of day to day operations, including but not limited to , stakeholder management to facilitate issue resolution and making certain that client KPIs, goals, and targets are met
Act as a liaison for both internal and external groups for program initiatives. Help create, launch and drive critical account initiatives and programs
Be a mentor to other Team Leaders
Act as a catalyst for Peer-to-Peer Development
Support complex and/or multiple products/LOB’s/queues and/or manage and/or support resolution/escalation/coach teams and other specialized functions
Coordinates with Workforce for net staffing requirements and scheduling of agents given leaves, absences, and attrition. Requests for overtime or 6th day work in order to meet service metrics by efficiently handling the forecast and / or spikes in call volumes
Ensures that all Company and / or Client updates are cascaded to all individuals in the program by conducting regular meetings with Team Leads. Disseminates information in a timely manner, taking into consideration information sensitivity and confidentiality
Liaisons with Top Management and the Client regarding the program’s performance. Analyzes the necessary information (i.e. top and bottom performing teams / agents) and translates this to tangible and relevant data on program performance
Facilitate on-boarding of new team members including Operations Orientation

Fulltime

Food Team Leader

You care about making a positive impact in the world. You understand greatness r...

Location

United States , Tempe

Salary:

24.08 - 34.01 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

3 years of experience leading in a high-volume restaurant kitchen in a customer facing environment
Food Handlers Certification/Card preferred
Knowledge of HACCP plans and food quality and safety systems
Knowledge of local and Federal food legislation

Job Responsibility

Managing, directing, and coordinating the day-to-day kitchen operations in the IKEA Restaurant, Bistro and Co-worker restaurant including goods flow, inventory management, purchasing, ordering, waste management and the connected invoicing within the function
Ensuring IKEA Food Operating and Safety Standards are consistently met to support brand consistency
Managing and training the IKEA Food Production and Dish room Co-workers to provide the guest with a positive sales and service experience
Auditing and assessing the equipment in the Restaurant and Bistro production and serving areas and assigning co-workers to maintain cleanliness and proper operation
Planning, preparing and maintaining menu items according to specifications and guidelines using approved ingredients
Implementing and monitoring IKEA's Food Safety prerequisites and training programs
Ensuring that the operations of all IKEA Food areas in the IKEA Store operate in accordance with IKEA Quality and Food Safety requirements and other local legislation

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Team Leader - Vodacom Business CARE Service Management

Leads the day-to-day service management activities for Vodacom Business CARE, en...

Location

Mozambique , Maputo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, Accounting, Finance, Management, or a related field (or equivalent practical experience)
Fluent in English and Portuguese (spoken and written)
Experience in customer operations/service management, including process mapping, continuous improvement and quality control in a high-volume environment
Good working knowledge of corporate telecoms service fulfilment and assurance processes, including account changes, order handling and billing principles
Strong analytical skills to investigate account discrepancies, identify root causes and drive preventative actions, using data to prioritise
Service leadership: ability to plan work, manage competing priorities, and deliver against service levels with consistent quality control
Clear communication and stakeholder management (Sales, Finance, IT, Customer Care) to align on outcomes, manage expectations and resolve issues
People skills: coaching, constructive feedback, resilience under pressure,and a customer-first mindset aligned to Vodafone Spirit behaviours

Job Responsibility

Leads the day-to-day service management activities for Vodacom Business CARE, ensuring customer requests are handled accurately and on time
Coordinates the end-to-end processing of corporate customer account changes (including renewals, cancellations, migrations and value-added services)
Drives reconciliation of account discrepancies and works closely with sales, finance and customer support teams to improve customer outcomes, reduce revenue leakage and maintain accurate billing records
Plan and coordinate the team's daily work queue to ensure timely completion of customer account changes (renewals, cancellations, migrations and value-added services) in line with agreed service levels
Provide guidance and quality checks to ensure requests are processed accurately, customer communication is clear, and rework is reduced
Lead investigation and resolution of billing and account discrepancies, coordinating with Finance, Sales, IT and Customer Care to prevent repeat issues and reduce revenue leakage
Monitor performance against customer experience and operational metrics
identify trends, prioritise improvements and implement process changes to increase first-time-right delivery
Coach and support team members through day-to-day problem solving, knowledge sharing and continuous improvement, role-modelling Vodafone Spirit behaviours

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Team Leader Order Coordination - Sales

Job Description

Job Responsibility

Requirements

What we offer

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