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Based in our Munich headquarters, our Order Coordination Teams play a crucial role in supporting our sales operations and support teams worldwide. We are on the lookout for a proactive, resilient, and energetic individual to lead our team supporting the sales operations.
Job Responsibility:
Lead and inspire a team of 10 order coordinators
Facilitate daily task interactions and provide training, serving as the point of escalation for team members
Generate and present periodic management reports
Efficiently manage workload to ensure daily task completion
Implement and monitor continuous improvement initiatives
Ensure on-time delivery of our products at customer sites
Monitor product availability and capacity planning, processing deliveries, and maintaining up-to-date order documentation
Collaborate closely with various departments including sales operations, production, warehouse, and export for effective order handling
Engage in daily correspondence with international colleagues, fostering seamless order handling
Participate in Brainlab's Leadership program to enhance your leadership skills
Requirements:
A background in business administration
Strong organizational and general business process understanding
Experience in a service-oriented and international environment, such as sales support or customer service
Excellent interpersonal skills with the ability to work independently and a deep sense of commitment
Innovative forward-thinking leadership skills
A good sense of humor and motivation to get things done
Well-developed sense of urgency, attention to detail, accuracy, and exceptional organizational skills
Ability to multitask and quickly shift priorities between systems and tasks
Excellent verbal and written communication skills
IT savvy with proficiency in MS Office and ERP systems (SAP is mandatory, Salesforce.com is a plus)
Ability to learn and adapt to various software systems
Business fluency in German and English
What we offer:
30 vacation days, plus December 24th and December 31st
Flexible working hours as well as hybrid work model within Germany
Bike leasing via cooperation partner "BikeLeasing"
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities