CrawlJobs Logo

Team Leader Operation & Delivery Executive

https://www.tui.com Logo

TUI

Location Icon

Location:
Thailand, Phuket

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

366700.00 THB / Year

Job Description:

Join our Operations & Delivery team as a Team Leader Operation & Delivery Executive in Thailand. Responsible for managing all aspects of excursion bookings, logistics coordination, team supervision, and sales support for speedboat excursions in Phuket and Khao Lak. Ensures high standard of guest service and operational efficiency at the pier and the arrival lounge.

Job Responsibility:

  • Handle all excursion bookings from various sales channels, including Tour Desk, TUI Representatives, online platforms, and third-party (3P) operators
  • Make necessary reservations with suppliers for restaurants (breakfast/lunch), National Park entrance fees, and all other venues
  • Assign guides and transportation services for operations in Phuket and Khao Lak
  • Supervise arrival lounge and pier activities during morning and evening operations
  • Ensure the lounge is clean and that breakfast and refreshments are prepared and ready each morning
  • Manage daily operational expenses, including payments to local venues and DMC partners
  • Oversee scheduling, service tracking, and performance reviews for in-house guides, boat captains, and crew members
  • Provide service training to ensure the highest quality guest experience
  • Drive sales and marketing efforts by managing 3P customer accounts such as local tour desks, hotel concierges, and local tour operators
  • Focus on increasing passenger numbers and maximizing excursion capacity.

Requirements:

  • High capacity to manage a team to deliver results
  • The ability to use MS Office tools such as Excel, Teams, One Note & Outlook to high standards
  • Is comfortable leading change and resilient to ambiguity or setbacks
  • Must be available to work on weekends and/or holidays if required
  • Solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture
  • Agility to juggle strategic priorities/projects whilst delivering day-to-day operational logistics
  • A genuinely helpful, flexible, and professional personality
  • Previous experience in travel/tourism and or cruise ships is advantageous.

Nice to have:

Previous experience in travel/tourism and or cruise ships.

What we offer:
  • Basic salary which already starts at 366,700 THB gross per year
  • Payment for all training days completed
  • Free access to TUI Learning Hub, TUI Skills Academy & language lessons
  • Involvement in charity and sustainability initiatives like the TUI Care Foundation
  • Complimentary access to dedicated WeCare Team & 24/7 Wellbeing Hub
  • Permanent contract
  • Growth opportunities tailored to unique skills and expertise.

Additional Information:

Job Posted:
May 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
Welcome to CrawlJobs.com
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.