Team Leader Nights Job at Waitrose & Partners (Basingstoke)

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
experience in holding difficult conversations with customers and staff face-to-face
high standard of written and conversational communication with good attention to detail
ability to support a small team in resolving customer issues quickly and effectively
ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
effective collaboration and networking skills
ability to work independently using your own initiative
confidence to escalate incidents where appropriate
ability to perform well in high pressure scenarios and multi-task
advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports
solve issues on the spot, face-to-face, for customers on the day of travel, using pre-determined customer policies
work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team
communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
obtain and communicate data during daily operational disruptions
work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
always ensure the best possible level of customer care and service, balancing business and commercial needs
manage the team, keeping each staff member accountable for service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
health and wellbeing support in five key areas – Financial, Health, Social, Community and Career
excellent rates with foreign exchange and discounts with retailers
discovery day – time to spend working at a local charity or community
pension scheme and life assurance

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
Experience in holding difficult conversations with customers and staff face-to-face
High standard of written and conversational communication with good attention to detail
Ability to support a small team in resolving customer issues quickly and effectively
Ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
Effective collaboration and networking skills, with the ability to work independently using your own initiative and the confidence to escalate incidents where appropriate
Ability to perform well in high pressure scenarios, multi-task and advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
Proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
Support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports to ensure a seamless experience for our customers
Solve issues on the spot, face-to-face, for our customers on the day of travel, using pre-determined customer policies
Work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team in responding to operational disruptions
Communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
Obtain and communicate data during daily operational disruptions
Work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
Always ensure the best possible level of customer care and service, balancing business and commercial needs by monitoring your own monetary spend within your delegated authority
Manage the team, keeping each staff member accountable for their service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Discovery day – time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Night RA2 cash processor

Our Birmingham Cash Centre is looking for Night Team Leader Cash Processors (kno...

Location

United Kingdom , Birmingham

Salary:

13.45 GBP / Hour

Loomis UK

Expiration Date

Until further notice

Requirements

Must be able to pass criminal record, personal credit and ID checks
Must have verifiable 5-year employment/unemployment/educational history
Enjoy methodical processes
Be a confident communicator
Have excellent customer service skills
Work to a high degree of accuracy
Ideally have some people management or team leader experience
Able to meet physical demands including heavy lifting and standing for prolonged periods
Honest and trustworthy nature
Aptitude to work as part of a team

Job Responsibility

Lead the cash processing team by assigning/delegating tasks and overseeing productivity
Count, record, and reconcile customer deposits according to their requirements
Utilise high-speed processing machines
Meet daily targets while maintaining accuracy, efficiency, and adhering to security and compliance procedures
Identify and report any discrepancies
Ensure the safe handling and processing of customer money in line with their requirements and company procedures

What we offer

28 days annual leave (including Bank Holidays)
Life Assurance
Employee Assistance Programme (EAP)
A safe and supportive culture
Full uniform and PPE
MyRewards – over 3000 discounts for everyday life
Pension scheme
Cycle to Work scheme
Progression opportunities
20% shift allowance 22:00 - 06:00

Fulltime

Train Cleaning Team Leader - Night Shift

Night Shift Train Cleaning Team Leader role at Heaton Depot for a leading train ...

Location

United Kingdom , Newcastle upon Tyne

Salary:

15.30 GBP / Hour

Ganymede

Expiration Date

Until further notice

Requirements

Experience within a vehicle/industrial or house cleaning environment
Previous team leader role experience
Strong leadership
Good communication
Keen eye for detail
Ability to pass a pre-employment medical, including drug and alcohol screening

Job Responsibility

Supervising and guiding the train cleaning team to achieve top quality cleanliness standards
Ensuring a high level of cleanliness is met before trains resume daily service

What we offer

Opportunity to be taken on permanently after initial contract
Employee development
Work for a reputable company in a secure industry

Fulltime