Team leader member services superannuation Job at Randstad (Melbourne)

Team leader member services superannuation

Randstad

Location:
Australia , Melbourne

Category:
-

Contract Type:
Not provided

Salary:

90000.00 - 96000.00 AUD / Year

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Job Description:

Lead a high-performing Inbound Voice team for a prominent member-based superannuation fund. Drive a culture of excellence, ensuring your team of up to 12 specialists delivers high-quality service across calls, triage, and complex enquiries. Inspire a team to provide meaningful outcomes for members while maintaining strict regulatory compliance.

Job Responsibility:

Foster a high-performing, risk-aware culture
Role model organizational values and manage team engagement, resilience, and wellbeing
Execute effective 1-on-1 coaching, drive individual development plans, and conduct mastery assessments to ensure technical excellence
Ensure first-contact resolution (FCR) and oversee the handling of complex escalations and complaints in line with CX strategies
Identify process efficiencies, optimize telephony and CRM usage, and contribute to the evolution of service standards
Monitor member interactions for quality assurance, ensuring all team activities remain compliant with legislation and internal policies
Develop operational performance reports and provide data-driven insights to senior management

Requirements:

Proven track record leading phone-based service professionals within the Superannuation industry
RG146 Superannuation certification is essential
Demonstrated ability to manage performance, provide structured feedback, and motivate a team to achieve KPIs
Strong business acumen with the ability to contribute to broader service strategies and data analysis
Exceptional writing and negotiation skills, with the ability to influence stakeholders at various levels

Nice to have:

Certificate in Frontline Leadership/Management or Tertiary qualifications in Business/Finance
Commitment to maintaining ongoing CPD points

What we offer:

Competitive Salary + Growth Opportunities
$110k inclusive of super
Purpose-driven organisation that values accountability, respect, and collaboration
Autonomy to shape your team’s success and the support to grow your own professional career within a stable and rewarding sector

Additional Information:

Job Posted:
March 10, 2026

Expiration:
March 25, 2026

Randstad - All Job Offers

Job Link Share:

Team leader member services superannuation

Randstad

Location:
Australia , Melbourne

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 10, 2026

Expiration:
March 25, 2026

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Team leader member services superannuation

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Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 10, 2026

Expiration:March 25, 2026

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