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Team Leader - FT

Canada, Saskatoon 21.00 CAD / Hour · Job Posted May 29, 2026
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Job Description

As a Team Lead, your duties will emphasize on training, people management, and operational oversight of the boutique as follows: Boutique Specialist Training & Coaching, People Management & Team Development, Stock Management, Operations & Reporting

Job Responsibility

  • Ensure that all new and current employees are fully proficient and compliant with Nespresso standards
  • Conduct training for new employees on Nessoft system usage, Machine operation and Coffee knowledge
  • Provide guidance on Mystery Shopper scripts, Key B2B points, and Nespresso policies and procedures
  • Train staff on Cash handling procedures, Tax exempt and Return management procedures
  • Set the training agenda for on-boarding new employees
  • Support the manager in daily staff oversight, scheduling, and positive team reinforcement
  • Develop a schedule for the staff to assist in daily Boutique tasks and responsibilities
  • Assist Manager in setting work schedules
  • Communicate a clear understanding of the Company’s values
  • Lead Role play sessions (Mystery Shopper scenarios)
  • Provide employee recognition for team success
  • Assist the team where and when needed
  • Perform any other job-related duties. Ensure the boutique is in stock with all supplies
  • Submit and process stock transfers
  • Process returns
  • Report stock deficiencies to the manager
  • Maintain an understanding of the Boutique Budget for Decoration and Tasting products
  • Prepare and review daily and weekly reporting on machine and capsule sales
  • Meet with the Manager on a weekly basis to review performance and operations

Requirements

  • 2 years of experience in training leadership, customer relations, and sales
  • Expertise in oral communication tailored to various customer profiles
  • Proven experience in team management
  • Strong proficiency in Microsoft Office, IT phone systems, and data analysis
  • Skilled in prioritizing tasks effectively
  • Strong analytical abilities and attention to detail
  • Proven ability to handle challenging customer interactions

Nice to have

Passion for our products, with a particular interest in coffee

What we offer

  • Competitive salary of $21 + quarterly bonus
  • Nespresso coffee machine
  • Monthly credit on coffee capsules and discount on accessories for employees
  • Access to Randstad Advantage insurance program
  • Excellent training and development programs
  • The opportunity to develop your career with Nestlé Canada

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