Team Leader - Earls Court Job at Leyland SDM (London)

Job Description

As a Team Leader, you will support the Store Manager and Deputy Manager in the day-to-day running of the store, helping to lead and motivate the team to deliver excellent customer service and achieve sales targets. You will take responsibility for supervising colleagues, maintaining high store standards, and ensuring smooth store operations. This role is ideal for someone with strong leadership skills who can inspire others, manage tasks effectively, and contribute to a positive and productive store environment.

Job Responsibility

Customer Service: Deliver outstanding customer service by advising, serving, and engaging with customers, handling complex enquiries, and building loyalty through genuine interactions and a welcoming store environment
Store Operations: Support store management in the day-to-day running of the store, including opening and closing procedures, to ensure smooth operations and a consistently great customer experience
Stock and Presentation: Replenish stock daily, maintain high standards of store appearance, and ensure the store is clean, tidy, and well-presented at all times
Policy and Procedure Compliance: Follow company policies and procedures to uphold brand image, customer confidence, and sales growth
Team Support and Leadership: Embrace company values, motivate and support colleagues, and help create a positive, productive working environment
Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide customers with the best possible advice
Attitude and Flexibility: Maintain a positive attitude, demonstrate flexibility, and act with honesty and reliability to contribute to a fair and effective store climate.

Requirements

Retail Experience: Previous experience in a retail or customer service environment
Leadership: Ability to supervise, motivate, and support colleagues
Customer Service: Strong customer service skills, with experience handling enquiries and resolving issues
Communication: Excellent communication and interpersonal skills for engaging with customers and team members
Organisation: Good organisational skills for managing tasks and supporting daily store operations
Attention to Detail: Ability to maintain high standards of store presentation and follow company procedures
Product Knowledge: Willingness and ability to learn about products, services, and promotions
Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends.

Nice to have

Supervisory Experience: Previous experience in a team leader or supervisory role
Stock Management: Experience with stock replenishment and inventory processes
IT Skills: Familiarity with retail systems
Process Improvement: Experience suggesting or implementing improvements to store processes or customer experience.

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Team Leader - Earls Court

Job Description

Job Responsibility

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