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Team Leader Customer Service with Dutch

https://www.circlek.com Logo

Circle K

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Location:
Poland , Warszawa

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

At Circle K Business Centre in Warsaw, we are part of #OneTeam working across the globe to strengthen Circle K to become an industry leader. We partner with the business to create solutions making our clients lives a little easier every day. Our professionals in Warsaw are responsible for applications development, company cyber security, cloud & infrastructure and facilities management, data & analytics, digital marketing, fuel logistics, HR. We are proud to be part of a company with strong values (#oneteam, #takeownership, #dotherightthing, #playtowin) where we live by our ethical grounds among others defined by diversity, inclusion, equity & sustainability.

Job Responsibility:

  • Managing a Customer Service team (7–8 people) - organizing work, setting priorities
  • Providing day-to-day support for the team – developing team members’ skills, motivating them, giving feedback, and fostering a positive working atmosphere
  • Implementing improvements in team members’ work and actively engaging in problem-solving
  • Work with databases and IT-systems. Information data input and maintenance. Registration of contact information, complaints, problem situations etc. in databases if required
  • Describe and communicate daily processes. Support manager on daily tasks in scheduling for each day based on traffic expectancies
  • match staffing to meet service levels and arrange and run team and cross-team meetings, keep dashboards updated and track of unplanned deviances
  • Assist to cooperate with partners and attend at quality controlling and measuring activities, call calibration
  • Participate in different client service projects according to current priorities of unit
  • Assist manager in training and coaching of new and existing employees
  • ensure continuous knowledge transfer within a team (floorwalking)

Requirements:

  • University degree (Bachelor level) – preferable
  • Experience in customer service
  • Good IT skills MS Office, SAP etc.
  • Very good Dutch language skills
  • Good English language skills
What we offer:
  • Contract of employment
  • Annual bonus
  • Private medical care
  • Cafeteria Platform/Multisport
  • Language lessons subsidized by the company
  • Group insurance
  • Attractive discounts for products and services at our stations
  • Employee stock purchase plan
  • Employee Assistance Program (Lyra)
  • Modern and convenient office
  • Trainings & possibility to develop skills in a wide international environment

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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