Team Leader - Court Job at Victim Support

RTA/EL/PL Intermediate Track Claims Handler

We currently have an exciting opportunity for an experienced RTA/EL/PL Intermedi...

Location

United Kingdom , Leeds

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experienced Legal Claims Handler, Legal Executive or Solicitor
Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment
Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work
Experience working in PI claims at intermediate track level
Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel
Good problem solver and able to work under pressure, whilst maintaining attention to detail
Knowledge of Intermediate Track, Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as relevant regulations relating to accidents at work

Job Responsibility

Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately
Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required
Collating and reviewing the evidence
Assessing prospects of the claim succeeding on it’s merits
Assessing the likely value of the claim for personal injury and recoverability of financial losses
Ensuring clients are provided the correct legal advice
Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times
Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points
Ensuring that the legal expenses provider is kept updated at all key stages
Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing

What we offer

Employer contributed pension
Annual company bonus
Discounts on Insurance products
Generous holiday allowance
Flexible benefits package including optional health and dental insurance
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
Free Green Flag breakdown cover
50% off Direct Line Group products in Motor, Home and Pet insurance when you’re named on the policy

Fulltime

RTA/EL/PL Intermediate Track Claims Handler

We currently have an exciting opportunity for an experienced RTA/EL/PL Intermedi...

Location

United Kingdom , Leeds; Bromley

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experienced Legal Claims Handler, Legal Executive or Solicitor
Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment
Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work
Experience working in PI claims at intermediate track level
Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel
Good problem solver and able to work under pressure, whilst maintaining attention to detail
Knowledge of Intermediate Track, Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as relevant regulations relating to accidents at work

Job Responsibility

Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately
Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required
Collating and reviewing the evidence
Assessing prospects of the claim succeeding on it’s merits
Assessing the likely value of the claim for personal injury and recoverability of financial losses
Ensuring clients are provided the correct legal advice
Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times
Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points
Ensuring that the legal expenses provider is kept updated at all key stages
Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing

What we offer

9% employer contributed pension
Up to 10% Annual performance-based bonus
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role
Plus the chance to buy and sell up to 5 days

Fulltime

Team Leader - Earls Court

As a Team Leader, you will support the Store Manager and Deputy Manager in the d...

Location

United Kingdom , London

Salary:

14.09 GBP / Hour

Leyland SDM

Expiration Date

Until further notice

Requirements

Retail Experience: Previous experience in a retail or customer service environment
Leadership: Ability to supervise, motivate, and support colleagues
Customer Service: Strong customer service skills, with experience handling enquiries and resolving issues
Communication: Excellent communication and interpersonal skills for engaging with customers and team members
Organisation: Good organisational skills for managing tasks and supporting daily store operations
Attention to Detail: Ability to maintain high standards of store presentation and follow company procedures
Product Knowledge: Willingness and ability to learn about products, services, and promotions
Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends.

Job Responsibility

Customer Service: Deliver outstanding customer service by advising, serving, and engaging with customers, handling complex enquiries, and building loyalty through genuine interactions and a welcoming store environment
Store Operations: Support store management in the day-to-day running of the store, including opening and closing procedures, to ensure smooth operations and a consistently great customer experience
Stock and Presentation: Replenish stock daily, maintain high standards of store appearance, and ensure the store is clean, tidy, and well-presented at all times
Policy and Procedure Compliance: Follow company policies and procedures to uphold brand image, customer confidence, and sales growth
Team Support and Leadership: Embrace company values, motivate and support colleagues, and help create a positive, productive working environment
Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide customers with the best possible advice
Attitude and Flexibility: Maintain a positive attitude, demonstrate flexibility, and act with honesty and reliability to contribute to a fair and effective store climate.

Team Leader - Witness Service

Victim Support is seeking a committed and detail-focused Team Leader to help coo...

Location

United Kingdom , Medway

Salary:

24660.00 - 30825.00 GBP / Year

Victim Support

Expiration Date

May 21, 2027

Requirements

A strong understanding of the criminal justice system and the impact of crime on victims and witnesses
Experience delivering services in demanding environments with a focus on customer experience and service excellence
Experience providing guidance, support, or crisis management to staff or service users
Good communication, negotiation, and advisory skills, both written and verbal
The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices
Experience gathering, analysing, and reporting information from multiple sources
Sound IT skills, including the use of Microsoft Office and case management systems
Commitment to safeguarding, equality, diversity, and inclusive practice

Job Responsibility

Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses
Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing
Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals
Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards
Manage rotas, resource planning, and service coverage across the court cluster
Promote excellent communication across teams, facilitating team meetings and sharing learning
Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners
Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities
Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses

What we offer

Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
Birthday Leave – an extra day off to celebrate your birthday
Pension Plan – 5% employer contribution
Enhanced Allowances – enhanced sick, maternity and paternity pay
Exclusive Discounts – high street, holidays, gyms, entertainment, and more
Financial Wellbeing Support – access to salary deducted finance and guidance
Wellbeing Resources – employee assistance programme and wellbeing support
EDI Networks – opportunities to engage in colleague groups promoting equity and inclusion
Sustainable Travel Schemes – Cycle to Work and season ticket loans
Career Development – comprehensive training and ongoing development opportunities

Parttime

Court Orders Team Leader

Join us as a "Court Orders Team Leader" at Barclays, where you'll spearhead the ...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Excellent communication skills with experience articulating existing operational issues, their impact and root causes to stakeholders, including senior management Director level
Deep understanding of banking operations including account maintenance/servicing, transaction processing, customer correspondence, compliance checks
Experience managing large volumes of banking requests while maintaining service levels
Analyse queue trends and volume patterns to anticipate peaks and manage resource deployment
Advanced excel & PowerPoint skills for data analysis and reporting
Strong data interpretation and decision-making capability to identify process gaps or bottlenecks
Communicate expectations and changes effectively to the analyst team
Continuous monitoring of incoming queue to ensure timely processing and SLA adherence
Daily & Weekly Update on performance levels to the VP
Address issues arising out of day-to-day working

Job Responsibility

Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
Compliance with all regulatory requirements and internal policies related to customer experience
Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas
Management of attrition by working closely with HR in implementing retention initiatives for work force

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to providing a supportive and inclusive culture
Opportunity to embrace mobility and explore every part of operations

Fulltime

Senior Building Inspector - Department of Building Inspection, PRS (6333 TPV)

Under direction, the Senior Building Inspector monitors and reviews records, rep...

Location

United States , San Francisco

Salary:

153738.00 - 186758.00 USD / Year

City and County of San Francisco

Expiration Date

Until further notice

Requirements

Two (2) years of verifiable experience as a building inspector with a public agency performing duties at a level equivalent to class 6331 Building Inspector with the City and County of San Francisco
Possession of a valid Class C California driver license
Possession of the Commercial and Residential Building Inspector certifications or the Building Plans Examiner certification, issued by the International Code Council (ICC), is required. Inspectors must maintain the certification as a condition of continued employment.

Job Responsibility

Supervises building inspectors and/or subordinate staff by assigning, monitoring, and evaluating their work
providing training to inspectors on the interpretation and application of building codes, related ordinances and laws
Reviews and revises records, reports, correspondence and plan review, such as records of inspections, daily reports, letters to members of the public, notices of violation, plan review comments and correction notices prepared by building inspectors
Interprets and explains the codes, regulations, ordinances and laws which govern building construction in the City and County of San Francisco
Ensures that information concerning the department procedures is disseminated accurately
resolve conflicts between staff/inspectors and general public (contractors/property owners) during plan review and field inspection activities
Represents the department at meetings, hearings and in court
May act as a team leader for emergency response on behalf of the department
Makes site visits and reviews plans with or without subordinate staff to check buildings and other inspections performed by staff
Observes, assists and reviews procedures utilized by staff during inspections

Fulltime

New

Deputy Team Leader- Witness Service

Victim Support is seeking a committed and detail-focused Deputy Team Leader to h...

Location

United Kingdom , Staffordshire

Salary:

13605.00 - 27210.00 GBP / Year

Victim Support

Expiration Date

June 18, 2026

Requirements

An understanding of the criminal justice system and the impact of crime on victims and witnesses
Experience working in challenging environments with a focus on customer experience and service excellence
Strong communication, negotiation, and advisory skills—both written and verbal
The ability to prioritise work with minimal supervision and manage conflicting demands
Experience processing, analysing, and reporting information from multiple sources
Competence in using IT systems including Microsoft Office and case management systems
A commitment to safeguarding, confidentiality, equality, diversity, and inclusion

Job Responsibility

Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals
Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting
Collate and analyse performance data, contributing to KPI monitoring and quality assurance
Support rota planning to maintain appropriate resource coverage across the court cluster
Assist with volunteer accreditation, training, performance tracking, and continuous improvement
Input, update, and report on witness information, ensuring comprehensive assessments and referrals
Promote effective communication within the team, coordinating meetings and sharing learning
Build and maintain relationships with statutory, voluntary, and community partners
Deputise for the Team Leader when required, ensuring service standards and targets are met
Contribute to a trauma-informed, person-centred approach that prioritises dignity, safety, and inclusion

What we offer

Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
Birthday Leave – an extra day off to celebrate your birthday
Pension Plan – 5% employer contribution
Enhanced Allowances – enhanced sick, maternity and paternity pay
Exclusive Discounts – high street, holidays, gyms, entertainment, and more
Financial Wellbeing Support – access to salary deducted finance and guidance
Wellbeing Resources – employee assistance programme and wellbeing support
EDI Networks – opportunities to engage in colleague groups promoting equity and inclusion
Sustainable Travel Schemes – Cycle to Work and season ticket loans
Career Development – comprehensive training and ongoing development opportunities

Parttime

Rta / El / Pl Litigation Claims Handler

We have an exciting opportunity to join our Leeds based Litigation Team as a Roa...

Location

United Kingdom , Leeds

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experienced Claims Handler, Legal Executive or Solicitor
Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment
Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work
Experience of using a Case Management System
Knowledge of JC Guidelines for the assessment of general damages in personal injury cases
Understanding and ability to research different resources e.g. Lawtel

Job Responsibility

Completing all necessary investigations into the circumstances of incidents and the value of our client's claim, carrying out legal research as required
Assessing prospects of the claim succeeding on its merits as well as the likely value of the claim for personal injury and recoverability of financial losses
Ensuring clients are provided the correct legal advice
Managing clients' expectations, explaining decisions and the steps in the claims process clearly and succinctly
Negotiating settlement on the best possible terms for the Client
Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing
Instructing counsel as necessary
Managing cases efficiently and effectively to meet departmental targets and Service Level Agreements
Identifying and appropriately investigating all conflicts, complaints and potential acts of negligence
Ensuring good working relationships with team-mates, team leader, management and administrative staff as well as maintaining a good working relationship with suppliers and external organisations

What we offer

Annual performance-based bonus
9% Private Pension
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holiday allowance
Buy as you earn share scheme
Employee discounts and cashback
Flexible benefits scheme
Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover

Fulltime

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Team Leader - Court

Job Description

Job Responsibility

Requirements

What we offer

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