Team Leader - Court Job at Victim Support (Middlesbrough)

Team Leader - Court

Victim Support is seeking a committed and detail-focused Team Leader to help coo...

Location

United Kingdom

Salary:

30825.00 GBP / Year

Victim Support

Expiration Date

July 01, 2026

Requirements

Strong understanding of the criminal justice system and the impact of crime on victims and witnesses
Experience delivering services in demanding environments with a focus on customer experience and service excellence
Experience providing guidance, support, or crisis management to staff or service users
Strong communication, negotiation, and advisory skills, both written and verbal
Ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices
Experience gathering, analysing, and reporting information from multiple sources
Sound IT skills, including the use of Microsoft Office and case management systems
Commitment to safeguarding, equality, diversity, and inclusive practice

Job Responsibility

Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses
Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing
Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals
Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards
Manage rotas, resource planning, and service coverage across the court cluster
Promote excellent communication across teams, facilitating team meetings and sharing learning
Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners
Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities
Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses

What we offer

Flexible Working Options
Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
Birthday Leave
Pension Plan – 5% employer contribution
Enhanced Allowances – enhanced sick, maternity and paternity pay
Exclusive Discounts – high street, holidays, gyms, entertainment, and more
Financial Wellbeing Support – access to salary deducted finance and guidance
Wellbeing Resources – employee assistance programme and wellbeing support
EDI Networks – opportunities to engage in colleague groups promoting equity and inclusion
Sustainable Travel Schemes – Cycle to Work and season ticket loans

Fulltime

Team Leader - Weetslade Court

EveryDay, a social enterprise wholly owned by Age UK North Tyneside is looking t...

Location

United Kingdom

Salary:

25587.00 - 27251.00 GBP / Year

EveryDay Care & Support

Expiration Date

July 07, 2026

Requirements

Health and Social Care Level 2 or similar qualification in a similar field
Demonstrable understanding and working knowledge of the Health and Social Care Act 2010
Knowledge and understanding of the application of quality issues and good practice in relation to the client group and service delivery
Preferably health & safety qualification

Job Responsibility

Ensure the organisation provides a consistent high quality service to individuals by leading and organising a team to achieve high levels of continuity of service
Assist the Area Manager & Coordinator in ensuring the effective and efficient provision of a quality Care and Support Service
Offer practical, flexible assistance tailored to the individual, promoting independence, improving confidence and providing support to maintain social networks
Have operational supervisory responsibility for a team of PSA’s
Lead and motivate your team in meeting the care and support needs of customers

What we offer

Paid training and induction
Paid DBS check
4 weeks paid holiday
8 days paid bank holidays
Mileage paid at 40p per mile OR staff can use one of the EveryDay pool cars
Double time for Christmas Day and New Year’s Day
Staff engagement forum representing group employees
Annual pay review
Health and wellbeing events
Loyalty bonus paid after two years of service

Fulltime

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Team Leader - Earls Court

As a Team Leader, you will support the Store Manager and Deputy Manager in the d...

Location

United Kingdom , London

Salary:

14.09 GBP / Hour

Leyland SDM

Expiration Date

Until further notice

Requirements

Retail Experience: Previous experience in a retail or customer service environment
Leadership: Ability to supervise, motivate, and support colleagues
Customer Service: Strong customer service skills, with experience handling enquiries and resolving issues
Communication: Excellent communication and interpersonal skills for engaging with customers and team members
Organisation: Good organisational skills for managing tasks and supporting daily store operations
Attention to Detail: Ability to maintain high standards of store presentation and follow company procedures
Product Knowledge: Willingness and ability to learn about products, services, and promotions
Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends.

Job Responsibility

Customer Service: Deliver outstanding customer service by advising, serving, and engaging with customers, handling complex enquiries, and building loyalty through genuine interactions and a welcoming store environment
Store Operations: Support store management in the day-to-day running of the store, including opening and closing procedures, to ensure smooth operations and a consistently great customer experience
Stock and Presentation: Replenish stock daily, maintain high standards of store appearance, and ensure the store is clean, tidy, and well-presented at all times
Policy and Procedure Compliance: Follow company policies and procedures to uphold brand image, customer confidence, and sales growth
Team Support and Leadership: Embrace company values, motivate and support colleagues, and help create a positive, productive working environment
Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide customers with the best possible advice
Attitude and Flexibility: Maintain a positive attitude, demonstrate flexibility, and act with honesty and reliability to contribute to a fair and effective store climate.

Court Orders Team Leader

Join us as a "Court Orders Team Leader" at Barclays, where you'll spearhead the ...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Excellent communication skills with experience articulating existing operational issues, their impact and root causes to stakeholders, including senior management Director level
Deep understanding of banking operations including account maintenance/servicing, transaction processing, customer correspondence, compliance checks
Experience managing large volumes of banking requests while maintaining service levels
Analyse queue trends and volume patterns to anticipate peaks and manage resource deployment
Advanced excel & PowerPoint skills for data analysis and reporting
Strong data interpretation and decision-making capability to identify process gaps or bottlenecks
Communicate expectations and changes effectively to the analyst team
Continuous monitoring of incoming queue to ensure timely processing and SLA adherence
Daily & Weekly Update on performance levels to the VP
Address issues arising out of day-to-day working

Job Responsibility

Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
Compliance with all regulatory requirements and internal policies related to customer experience
Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas
Management of attrition by working closely with HR in implementing retention initiatives for work force

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to providing a supportive and inclusive culture
Opportunity to embrace mobility and explore every part of operations

Fulltime

Neighbourhood Team Leader - Income

At MSV Housing, we're passionate about creating safe, high-quality homes and thr...

Location

United Kingdom , Manchester

Salary:

42706.00 - 44988.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A sound knowledge of how income recovery and rent arrears enforcement action works, including experience of attending court, maximising rental income and reducing arrears
A commitment to continuous professional development, with evidence of ongoing learning and growth in both leadership and housing management
Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high-quality services
A track record of coaching and developing team members, helping them build their skills and meet performance standards
Strong organisational skills, with the ability to deliver high-quality work on time and manage competing priorities in a fast-paced environment
A customer-first mindset, with a genuine desire to deliver excellent services that meet the needs of diverse communities
Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners

Job Responsibility

Maximise Rental Income
Champion Customer and Community Needs
Lead and Inspire
Shape Strategy and Drive Improvement
Ensure Regulatory Compliance
Build Strong Partnerships

What we offer

Essential car user allowance to support you with car running costs
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause

Fulltime

Team Leader - Witness Service

Victim Support is seeking a committed and detail-focused Team Leader to help coo...

Location

United Kingdom , Medway

Salary:

24660.00 - 30825.00 GBP / Year

Victim Support

Expiration Date

May 21, 2027

Requirements

A strong understanding of the criminal justice system and the impact of crime on victims and witnesses
Experience delivering services in demanding environments with a focus on customer experience and service excellence
Experience providing guidance, support, or crisis management to staff or service users
Good communication, negotiation, and advisory skills, both written and verbal
The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices
Experience gathering, analysing, and reporting information from multiple sources
Sound IT skills, including the use of Microsoft Office and case management systems
Commitment to safeguarding, equality, diversity, and inclusive practice

Job Responsibility

Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses
Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing
Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals
Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards
Manage rotas, resource planning, and service coverage across the court cluster
Promote excellent communication across teams, facilitating team meetings and sharing learning
Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners
Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities
Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses

What we offer

Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
Birthday Leave – an extra day off to celebrate your birthday
Pension Plan – 5% employer contribution
Enhanced Allowances – enhanced sick, maternity and paternity pay
Exclusive Discounts – high street, holidays, gyms, entertainment, and more
Financial Wellbeing Support – access to salary deducted finance and guidance
Wellbeing Resources – employee assistance programme and wellbeing support
EDI Networks – opportunities to engage in colleague groups promoting equity and inclusion
Sustainable Travel Schemes – Cycle to Work and season ticket loans
Career Development – comprehensive training and ongoing development opportunities

Parttime

Neighbourhood Team Leader – Income

At MSV Housing, we’re passionate about providing safe, high‑quality homes and su...

Location

United Kingdom , Manchester

Salary:

42706.00 - 44988.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Expert knowledge of income recovery and rent arrears enforcement, including court attendance, arrears reduction, account auditing and performance improvement
Proven experience of tenancy management within a social housing environment
A track record of coaching and developing teams to meet performance standards
Strong organisational skills and the ability to manage competing priorities
A customer-focused approach with a commitment to delivering excellent services
Excellent interpersonal skills and the ability to build positive relationships
A commitment to continuous professional development in leadership and housing management is essential

Job Responsibility

Maximise rental income by leading income collection and recovery in line with policy and sector best practice, helping to safeguard MSV’s financial sustainability
Champion customer and community needs, identifying challenges and empowering frontline teams to deliver responsive, resilient services
Lead and inspire Neighbourhood Officers and Coordinators, driving performance, collaboration and accountability
Shape strategy and service improvement, contributing to the development of MSV’s Neighbourhood Strategy and promoting our values
Ensure regulatory compliance, operating within the Regulator of Social Housing’s Consumer Standards
Build strong partnerships, working collaboratively across teams and with external agencies to enhance the customer journey

What we offer

Essential car user allowance
Flexible working, with home-working kit provided (minimum two office days per week)
33 days’ annual leave plus bank holidays, with a holiday buy scheme
Pension scheme with up to 10% matched contributions
Health cash plan covering optical, dental and more
Enhanced sick pay (up to 3 months full pay and 3 months half pay)
Health and wellbeing support, including EAP, counselling and wellbeing initiatives
Life assurance (subject to pension membership)
Learning and development opportunities
Strong commitment to Equality, Diversity and Inclusion, supported by employee network groups

Fulltime

New

Asset Protection Agent

The Asset Protection (AP) team's function is to keep our customers, teams and br...

Location

United States , Cincinnati

Salary:

23.15 - 24.05 USD / Hour

Nordstrom

Expiration Date

Until further notice

Requirements

The ability to make, and be accountable for, decisions use good judgement in a fast-paced environment
Have detailed, clear and concise verbal and written skills
Good interpersonal and communication skills
The ability to maintain a high level of confidentiality
A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior
Accountability, initiative, and a high level of ownership
The ability to work a flexible schedule based on business needs
Meet any state and local licensing requirements
Experience in investigative, asset protection and security procedures (preferred)

Job Responsibility

Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance
Identify theft trends by leveraging technology, reporting and surveillance tactics
Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards
Identify, escalate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems
Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams
Use video systems to monitor theft activity and support investigations
Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies
Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies
Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store
Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid

What we offer

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
performance-based incentives/bonuses
401k

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Team Leader - Court

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