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Team Leader Courier

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360 Resourcing Solutions

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Location:
United Kingdom , Southampton

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

26000.00 - 28000.00 GBP / Year
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Job Description:

You will be the contact point for a designated section of contract specific drivers. Manage all aspects of the drivers day to day to ensure all routes/tasks are carried out in line with the business processes and procedures in a timely and efficient, compliant manner. Maximise efficiencies across the contract whilst adhering to customer specific SLA’s and Health and Safety parameters. Support the Operations Manager to create a KPI driven environment based on service, revenue and cost management.

Job Responsibility:

  • Positively contribute to the success of the Service Centre by managing and optimising contract resources to ensure all SLAs are achieved
  • Build and maintain strong stakeholder relationships to uphold CitySprint’s positive commercial reputation
  • Actively manage and support the driver team to achieve collective contract success
  • Monitor resource allocation to ensure optimisation and efficiency
  • Proactively identify opportunities to maximise performance and improve processes
  • Communicate directly with designated drivers regarding workload in a courteous and efficient manner at all times
  • Ensure all in-house systems (e.g., CityTrak, iFleet) are updated accurately and promptly
  • Plan ahead to ensure adequate resource coverage for driver requirements, including during leave and absences
  • Maintain equipment in line with Health & Safety requirements and report any defects promptly

Requirements:

  • Strong understanding of all customer SLAs and commitment to best practice
  • Ability to deputise for the Operations Manager when required
  • Confident in proactively advising clients and colleagues on business-critical information and updates
  • Skilled at reprioritising tasks and workload in line with changing business needs within a busy, time-sensitive environment
  • Previous experience working in an Operations environment
  • Good working knowledge of systems including iFleet and in-house platforms
  • Proficient computer skills, including full Microsoft Office Suite
What we offer:
  • An impressive holiday allowance that rises in line with your years of service
  • Additional day off for your birthday so you can celebrate in style
  • Death in Service allowance to ensure your loved ones are provided for in the event of tragedy
  • Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave
  • Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school
  • Look after your wellbeing with access to a health and wellness program
  • Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards
  • Our ride to work scheme means you can keep fit while saving money

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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