Team Leader-Concierge, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Sanya Yalong Bay

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Team Leader-Concierge at The St. Regis Sanya Yalong Bay Resort is responsible for responding to guest requests, ensuring satisfaction, providing information about the property and surrounding area, and handling all guest communications. The role also involves assisting management in various employee-related tasks, maintaining company standards, and ensuring a professional and welcoming environment for guests.

Job Responsibility:

Respond to guest requests for special arrangements or services
Respond to special requests from guests with unique needs
Gather, summarize, and provide information to guests about the property and the surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Review shift logs/daily memo books and document pertinent information in logbooks
Ensure that any outstanding requests from the previous day receive priority and are resolved
Monitor inventory and order general office supplies
Notify Loss Prevention/Security of any guest reports of theft
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Equal opportunity employer
Access to opportunity
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination on any protected basis

Additional Information:

Job Posted:
July 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Team Leader-Concierge