Team Leader - Children and Young People Job at Victim Support

Job Responsibility

Provide day-to-day leadership, guidance and support to CYP staff, including regular supervision, case discussions and performance management
Oversee the delivery of safe, effective and trauma-informed support for children and young people affected by crime, ensuring their voices remain central to all interventions
Ensure safeguarding responsibilities are upheld at all times, including effective risk management, oversight of complex cases and adherence to relevant policies and procedures
Support staff wellbeing, resilience and professional development, contributing to a positive and supportive team culture
Monitor service quality and performance, contributing to reporting, audits and quality assurance processes as required
Work collaboratively with internal teams and external partners, including schools, statutory services and voluntary sector organisations, to strengthen referral pathways and joined-up working
Contribute to service development, innovation and continuous improvement, helping to shape and respond to emerging needs across South Wales

Experience of working with children and young people in a safeguarding or support context, ideally within criminal justice, victim support or related services
Proven experience of supervising or managing staff, with the ability to motivate, support and develop others
A strong understanding of safeguarding frameworks, trauma-informed practice and child-centred approaches
Good communication and interpersonal skills, with the ability to build positive relationships with staff, partners and stakeholders
A proactive and organised approach, with the ability to contribute to service development and quality improvement
A clear commitment to equality, diversity and inclusion, ensuring services are accessible and responsive to the needs of all children and young people

Flexible Working Options: Including hybrid working
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
Birthday Leave: An extra day off for your birthday
Pension Plan: 5% employer contribution
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
Wellbeing Support: Employee assistance programme and wellbeing support
Inclusive Networks: Access to EDI networks and colleague cafes
Sustainable Travel: Cycle to work scheme and season ticket loans
Career Development: Ongoing training and support with opportunities for career progression