CrawlJobs Logo
CatholicCare Wollongong Logo CatholicCare Wollongong · Health and Beauty

Team Leader - Care Partner

Australia, Wollongong Employment contract 51.00 - 55.72 AUD / Hour · Job Posted July 03, 2026
Apply Position
Job Link Share

Job Description

Lead a team that changes lives every day. Are you an experienced aged care leader ready to step into a role where your people skills and sector knowledge shape the quality of care delivered to some of our most vulnerable community members? Join CatholicCare Wollongong as Team Leader – Care Partners, where you will lead, coach and develop a high-performing team while maintaining a small caseload of your own. We are recruiting a Team Leader to provide operational leadership across our Care Partner team in the Aged and Disability Services program. Based within the Catholic Diocese of Wollongong, this role drives the quality and consistency of care across the team while keeping the program on track against its strategic goals.

Job Responsibility

  • Lead, supervise and coach the Care Partner team across regional areas, building a culture of accountability, inclusion and continuous improvement
  • Manage team and individual performance including appraisals, recruitment, training and professional development
  • Maintain a small caseload, providing direct case management and supporting clients to achieve their goals within funded budgets
  • Monitor program compliance against Aged Care Quality Standards, legislative requirements, funding obligations and organisational KPIs
  • Support the attraction and retention of new clients and provide a consistent entry point for new Home Care Package enquiries
  • Assess and address risk, escalate issues appropriately and report regularly to the Executive Manager on team outcomes

Requirements

  • Minimum 3 years' experience leading a team within the aged care sector
  • Relevant tertiary qualifications in aged care, health, community services or business management (or Certificate IV in Leadership and Management, or working towards)
  • Sound knowledge of the My Aged Care system and community-based aged care service delivery
  • Demonstrated complex case management experience
  • Strong coaching, relationship-building and stakeholder engagement skills
  • Understanding of contractual, legislative and governance requirements including the new Aged Care Reforms

Nice to have

  • Experience supporting a team through service reform or organisational change
  • Familiarity with rostering systems and cost-effective service scheduling
  • Experience with business development or client growth activities in a community care setting

What we offer

  • Up to $18,550 tax-free NFP salary packaging
  • 15 days paid personal leave each year
  • 3 days additional leave at Christmas
  • Study leave and professional development opportunities
  • Fitness Passport and Employee Assistance Program
  • KM reimbursement
CatholicCare Wollongong - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Team Leader - Care Partner

8 matching positions

Patient Care Leader Intensive Care Unit

The Patient Care Leader (PCL) has a clear understanding of the Advocate Mission,...
Location
Location
United States , Elgin
Salary
Salary:
41.10 - 61.65 USD / Hour
aurorahealthcare.org Logo
Advocate Aurora Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BSN
  • 2+ years nursing experience (preferably including charge nurse or other nursing unit leadership capacity)
  • Strong clinical skills
  • Ability to lead in a dynamic environment
  • Ability to communicate effectively and work cohesively with a diverse work group
  • Utilize critical thinking and timely decision making
  • Ability to assess skills and abilities of other
  • Ability to work within a rapid changing environment
  • Ability to work collaboratively with internal / external customers
  • Ability to demonstrate a commitment to patient-focused care
Job Responsibility
Job Responsibility
  • Provides operational and clinical leadership to the unit during assigned shift including serving as a clinical resource
  • Consistently demonstrates transformational coaching and mentoring skills with clinical staff
  • Demonstrates strong and consistent critical thinking skills
  • Demonstrates excellence in relationship skills including conflict management and resolution
  • Role models Behaviors of Excellence
  • Partners with Care Management, clinical nurses and physicians to support implementation of the interdisciplinary plan of care
  • Ensures smooth and appropriate flow of patients in collaboration with the bed board including timely and comprehensive admission of patients to units
  • Attends bed meetings and collaborates with other departments for optimal distribution of resources to support the care of patients
  • Coaches staff nurses to prepare patients for discharge
  • Ensures discharges are thorough and meet standards
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Fulltime
Read More
Arrow Right

Patient Care Leader Intensive Care Unit

The Patient Care Leader (PCL) has a clear understanding of the Advocate Mission,...
Location
Location
United States , Elgin
Salary
Salary:
41.10 - 61.65 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BSN
  • 2+ years nursing experience (preferably including charge nurse or other nursing unit leadership capacity)
  • Strong clinical skills
  • Ability to lead in a dynamic environment
  • Ability to communicate effectively and work cohesively with a diverse work group
  • Utilize critical thinking and timely decision making
  • Ability to assess skills and abilities of other
  • Ability to work within a rapid changing environment
  • Ability to work collaboratively with internal / external customers
  • Ability to demonstrate a commitment to patient-focused care
Job Responsibility
Job Responsibility
  • Provides operational and clinical leadership to the unit during assigned shift including serving as a clinical resource
  • Consistently demonstrates transformational coaching and mentoring skills with clinical staff
  • Demonstrates strong and consistent critical thinking skills
  • Demonstrates excellence in relationship skills including conflict management and resolution
  • Role models Behaviors of Excellence
  • Partners with Care Management, clinical nurses and physicians to support implementation of the interdisciplinary plan of care
  • Ensures smooth and appropriate flow of patients in collaboration with the bed board including timely and comprehensive admission of patients to units
  • Attends bed meetings and collaborates with other departments for optimal distribution of resources to support the care of patients
  • Coaches staff nurses to prepare patients for discharge
  • Ensures discharges are thorough and meet standards
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Fulltime
Read More
Arrow Right

Patient Care Leader Intensive Care Unit

The Patient Care Leader (PCL) has a clear understanding of the Advocate Mission,...
Location
Location
United States , Elgin
Salary
Salary:
41.10 - 61.65 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BSN
  • 2+ years nursing experience (preferably including charge nurse or other nursing unit leadership capacity)
  • Strong clinical skills
  • Ability to lead in a dynamic environment
  • Ability to communicate effectively and work cohesively with a diverse work group
  • Utilize critical thinking and timely decision making
  • Ability to assess skills and abilities of other
  • Ability to work within a rapid changing environment
  • Ability to work collaboratively with internal / external customers
  • Ability to demonstrate a commitment to patient-focused care
Job Responsibility
Job Responsibility
  • Provides operational and clinical leadership to the unit during assigned shift including serving as a clinical resource
  • Consistently demonstrates transformational coaching and mentoring skills with clinical staff
  • Demonstrates strong and consistent critical thinking skills
  • Demonstrates excellence in relationship skills including conflict management and resolution
  • Role models Behaviors of Excellence
  • Partners with Care Management, clinical nurses and physicians to support implementation of the interdisciplinary plan of care
  • Ensures smooth and appropriate flow of patients in collaboration with the bed board including timely and comprehensive admission of patients to units
  • Attends bed meetings and collaborates with other departments for optimal distribution of resources to support the care of patients
  • Coaches staff nurses to prepare patients for discharge
  • Ensures discharges are thorough and meet standards
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Fulltime
Read More
Arrow Right
New

Customer Experience Team Leader

Location
Location
United States , San Diego
Salary
Salary:
27.51 - 38.86 USD / Hour
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years of experience leading a team, preferably in a retail environment
  • Experience in retail, preferably in the home furnishing sector
  • Experience planning, driving output and measuring performance (business)
  • Experience leading and developing a team, preferably in a retail environment
  • Knowledge and understanding of Customer Service standards, routines and best practices
  • Experience with problem solving and conflict handling techniques
Job Responsibility
Job Responsibility
  • Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area
  • Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome
  • Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI's and root cause analysis to make future improvements
  • Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience
  • Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions
  • Hires, onboards and trains Customer Care and Carts co-workers
  • Directs the overall selection, onboarding, development of co-workers
  • Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities
  • Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems), keeps the work areas efficiently equipped and effectively covered at all times during open hours, and secures correct level of systems access related to Services
  • Identifies successor and creates as well as secures necessary training
What we offer
What we offer
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Fulltime
Read More
Arrow Right

Homeless Support Team Leader

Location
Location
United Kingdom , Wrexham
Salary
Salary:
29105.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a leadership, supervisory or senior role within homelessness, housing, social care, mental health, substance misuse or a related service
  • Excellent communication and relationship-building skills
  • The ability to motivate, support and develop others
  • Experience managing challenging situations with confidence and professionalism
  • Knowledge of safeguarding responsibilities and best practice
  • Strong organisational and problem-solving skills
  • Good IT skills and confidence using digital systems
  • May hold a Degree, HND/C, NVQ or equivalent qualification within a relevant field
  • A management qualification is desirable but not essential
Job Responsibility
Job Responsibility
  • Lead, motivate and support a team to deliver high-quality support services
  • Help create a positive, inclusive and high-performing team culture
  • Coordinate support plans and ensure residents receive the right support at the right time
  • Work closely with local authorities, health professionals, social workers and partner agencies
  • Monitor service performance and contribute to continuous improvement
  • Support staff development through coaching, supervision and constructive feedback
  • Promote safeguarding, wellbeing and best practice throughout the service
  • Manage staffing rotas to ensure safe and effective service delivery
  • Support residents with complex needs where required
  • Assist with service development and the implementation of new initiatives
What we offer
What we offer
  • Competitive salary of £29,105 per annum
  • Generous annual leave entitlement
  • Pension scheme with employer contributions
  • Learning and development opportunities
  • Employee Assistance Programme and wellbeing support
  • A supportive and inclusive working environment
  • The opportunity to make a meaningful difference to people's lives every day
  • Fulltime
Read More
Arrow Right

Telecare Team Leader

Are you an experienced leader with a passion for delivering exceptional customer...
Location
Location
United Kingdom , Quarndon
Salary
Salary:
17.70 GBP / Hour
servicecare.org.uk Logo
Service Care Solutions
Expiration Date
July 13, 2026
Flip Icon
Requirements
Requirements
  • Experience leading, supervising, or managing a team, ideally within a telecare, customer service, contact centre, care, or emergency response environment
  • A strong understanding of the needs of vulnerable adults and older people, including working alongside statutory services and partner agencies
  • Previous management or supervisory experience gained within a customer-focused environment
  • The ability to analyse performance data and use benchmarking information to drive service improvements and achieve positive outcomes
  • Excellent communication, customer service, and problem-solving skills
  • Strong IT, computer, and telephone-based communication skills
  • The ability to remain calm, organised, and decisive in a busy and demanding environment
  • A positive, energetic, and professional approach to leadership
  • Full, current UK driving licence
  • Access to a vehicle with business-use insurance
Job Responsibility
Job Responsibility
  • provide leadership and operational support to a team delivering responsive telecare services during the night
  • ensuring high standards of customer care, service delivery, and team performance
  • supervising staff, monitoring performance, managing day-to-day operations, and ensuring service users receive a professional, compassionate, and effective service
What we offer
What we offer
  • Mileage expenses will be reimbursed for business travel
  • Fulltime
Read More
Arrow Right

Customer Experience Team Leader

Why we will love you You have a passion for delighting customers. You understand...
Location
Location
United States , Merriam
Salary
Salary:
24.08 - 34.01 USD / Hour
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for delighting customers
  • Understanding that greatness requires thinking differently
  • Commitment to an inclusive and accepting work environment
Job Responsibility
Job Responsibility
  • Leads and provides coaching to co-workers on the shop floor to secure consistent customer experience in Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area
  • Ensures customer service co-workers have knowledge, confidence and empowerment for great customer experience
  • Monitors performance against agreed goals, analyzing customer concerns, KPIs and root cause analysis
  • Monitors Cash Lanes, FSHO and CnC wait times and develops actions to improve customer experience
  • Implements working routines, competence development and follow-up of Commercial Review and Compliance
  • Hires, onboards and trains Customer Care and Carts co-workers
  • Creates individual development plans, manages resource planning, co-worker relations and performance
  • Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, queuing systems)
  • Identifies successors and secures necessary training
  • Builds emotional connections through meaningful interactions with customers
What we offer
What we offer
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Fulltime
Read More
Arrow Right

Customer Experience Team Leader

Why we will love you You have a passion for delighting customers. You understan...
Location
Location
United States , Stoughton
Salary
Salary:
27.51 - 38.00 USD / Hour
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years of experience leading a team, preferably in a retail environment
  • Experience in retail, preferably in the home furnishing sector
  • Experience planning, driving output and measuring performance (business)
  • Experience leading and developing a team, preferably in a retail environment
  • Knowledge and understanding of Customer Service standards, routines and best practices
  • Experience with problem solving and conflict handling techniques
Job Responsibility
Job Responsibility
  • Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area
  • Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome
  • Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI's and root cause analysis to make future improvements
  • Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience
  • Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions
  • Hires, onboards and trains Customer Care and Carts co-workers
  • Directs the overall selection, onboarding, development of co-workers
  • Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities
  • Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems), keeps the work areas efficiently equipped and effectively covered at all times during open hours, and secures correct level of systems access related to Services
  • Identifies successor and creates as well as secures necessary training
What we offer
What we offer
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Fulltime
Read More
Arrow Right