Team Leader / Capacity Building Specialist Job at Agrotec Spa

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Manager Platform Engineering

The Manager Platform Engineering leads the team that designs, builds, and mainta...

Location

United States , Waukesha

Salary:

Not provided

Energy Systems

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field
or equivalent experience
7+ years of experience in IT Operations, DevOps, or Software Engineering
2+ years of leadership experience leading technical teams
Expertise in Infrastructure as Code (ex. Terraform/Bicep) and configuration management
Strong understanding of container orchestration (Kubernetes/AKS/EKS)
Proficiency with CI/CD tooling (Azure DevOps, GitHub Actions, or Jenkins)
Experience with hybrid cloud architecture (Azure preferred) and on-premise virtualization

Job Responsibility

Manages the internal infrastructure ecosystem as a product, utilizing user research to define roadmaps that balance innovation with stability
Designs and manages a unified platform architecture that spans public cloud (Azure/AWS), on-premise data centers, and edge locations
Ensures a consistent "cloud-like" consumption model (API-driven, automated) regardless of where the workload resides
Ensures platform capabilities are exposed through diverse methods, including command-line interfaces, APIs, and graphical portals, to meet the varied needs of engineering teams
Partners proactively with Software Engineering, Product Management, and Data leaders to ensure the platform roadmap directly supports business velocity and application requirements
Establishes regular feedback mechanisms with internal customer groups to identify friction points in the software delivery lifecycle (SDLC) and prioritize high-impact automation
Recruits, mentors, and leads a team of Platform Engineers and DevOps specialists, fostering a culture of psychological safety, experimentation, and engineering excellence
Sets clear technical and professional goals, conducts regular 1:1s, and manages career progression to build a high-performing, cross-functional team
Manages team capacity, balancing strategic platform roadmap work with operational health and technical debt reduction
Owns the strategy for defining all infrastructure as software, utilizing tools to ensure reproducibility and disaster recovery readiness

Fulltime

European Head of Investment Counsellors

The Investment Counsellor Team Lead manages multiple teams of senior professiona...

Location

Luxembourg , Bertrange

Salary:

275000.00 - 450000.00 EUR / Year

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience
Extensive experience in providing investment advice and solutions as well as managerial experience
CFA, MBA degree or other advance degree a plus
Demonstrable track record in managing a business P&L
Demonstrable track record in managing sales and service functions associated with a large and complex client-focused investment organization
Relevant qualifications and registrations for the country of employment
Bachelor's/University degree, Master's degree preferred
Demonstrable strong organizational skills, including the ability to clearly formulate, communicate and implement business and investment strategies
the capacity to effectively engage and influence business partners and navigate through a complex global organization
and the ability to attract, develop and retain talent

Job Responsibility

Responsible for the effective coordination, management and delivery of all aspects of the CPB Investments Business within the region, including CIM and Capital Markets as well as the core functions noted herein
Manage both direct and matrix reports across the Investments business to ensure the business meet financial targets as well as all internal and external standards and practices
Development and execution of the region’s broader business strategy, including client segmentation and coverage, product positioning and development, platform and process enhancement, content delivery, regulatory compliance, risk and control, revenue and expense management
Through continuous direct client interaction, solicit client feedback on CPB’s Investments business, and drive platform and product initiatives to maintain CPB’s pre-eminent relevance and stated goal as trusted advisor to all target market clients
Provide leadership as the “Face” of the Investments business to all clients in the region
Manages a large team of investment professionals including Investment Counsellors and Product Specialists
Works effectively across the region, in close partnership with the senior leadership team for Investments Solutions, the regional management team, Market Executives, Team Leaders, Private Bankers and other partners including Lending and Wealth Planning to build strong client relationships and deliver to them the best of the Citi platform to clients
Effectively recruit, develop, promote and retain talented professionals across the Europe investments organization
Effectively engage, leverage, and partner with Citi Markets, Wealth Markets, CIM and Alts to provide exceptional investment offerings to CPB clients
In accordance with goals set by the Citi Private Bank Regional Head and the Private Bank Global Head of Investments Solutions, deliver continued revenue growth through managing the cost to income ratio, proactively managing expenses and consolidating the business across the region, creating operational efficiencies and achieving agreed financial targets

Fulltime

Regional Senior Customer Experience Manager

As Regional Senior Manager of Customer Experience Management (CxM), you will lea...

Location

Canada , Montreal

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

10+ years’ experience leading Customer Success or Experience teams in complex B2B environments
Strong ability to manage large, diverse teams and drive successful change-management transformations
Proven track record in executing global strategies regionally and raising organizational maturity
Strong experience managing executive-level customers and critical escalations
Demonstrated ability to drive customer retention, upsell, and measurable business value
Excellent operational discipline, reporting, and KPI management skills
Strong commercial acumen with experience driving contract value optimization and revenue retention, and ability to partner with Sales and Product organizations
Exceptional communication, influencing, and leadership skills across cultures
Bachelor's degree in IT /Telecom or Business or equivalent
ITIL Service Management Certification

Job Responsibility

Execute the global CxM framework across the region, ensuring adoption of defined engagement models, governance, and tools
Embed customer segmentation and engagement cadences in all accounts
Ensure the team delivers consistent and value-based customer management aligned to global KPIs and playbooks
Identify opportunities to further mature the function — improving quality, efficiency, and customer impact
Act as the executive sponsor and escalation leader for key regional customers
Build and maintain trusted relationships with senior customer stakeholders to enhance collaboration, satisfaction, and retention
Manage major escalations end-to-end: communication, action plans, leadership visibility, and resolution
Drive Service Improvement Plans (SIPs) and ensure lessons learned are institutionalized
Ensure CxM activities clearly demonstrate value delivered vs. contract, supporting renewals and expansion
Partner with Commercial and Product Marketing teams to ensure alignment on renewals, upsell opportunities, and value-based adoption strategies

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Scheduling Specialist

Our team within IKEA At IKEA, our Remote Customer Meeting Point (RCMP) is a key ...

Location

Australia , Tempe, New South Wales

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Broad expertise in workforce management within an omnichannel contact centre, including demand, capacity, scheduling, and intraday operations
In-depth knowledge of scheduling practices and how they integrate with capacity planning and intraday management
A personable, friendly approach and the ability to build strong working relationships with co-workers, team leaders, and managers
Experience using WFM tools such as Verint and Dialog (Genesys) is highly desirable
Strong multitasking abilities with a track record of meeting deadlines
Solid analytical, numerical, and problem‑solving skills, with the ability to balance planning accuracy with operational needs
Experience conducting root‑cause analysis and turning insights into actionable improvement plans
High attention to detail, with a structured, organised, and focused working style
Proficiency in Microsoft tools, particularly Excel and PowerPoint
A strong understanding of demand calculation and its impact on workforce planning

Job Responsibility

Manage short-term forecasts and create/publish co-worker schedules to achieve optimal service levels
Plan and coordinate activities such as training, leave, and events, partnering with stakeholders to minimise operational impact
Integrate co-worker preferences, availability and shift-swaps into schedules that support transparency and work/life balance
Define and adjust shift activities based on short-term demand insights to ensure schedules remain accurate and relevant
Manage major schedule adjustments for key events (e.g., Town Hall Meetings), balancing business and co-worker needs
Lead regular capacity and forecast reviews with remote partners to ensure alignment and clarity
Provide insights to Group D&C teams to enhance forecasting, planning, and intraday operations

What we offer

5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Free Co-worker parking
Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Director of Operations

As the Director of Operations, you will lead Truework's entire operations organi...

Location

United States , Nashville

Salary:

151000.00 - 189000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

10+ years operations experience in high-volume, high-accuracy service delivery (BPO, verification services, financial services, or similar)
5+ years in leadership roles managing teams of 50+ people including managing through team leads or managers
Deep BPO and offshore operations expertise, including vendor management and multi-site operations
Verification or financial services background—experience with employment verification, income verification, mortgage operations, or similar highly regulated operations
Outbound calling operations experience with understanding of contact center metrics, dialer technology, and B2B calling strategies
Proven track record scaling operations through high-growth phases (2-3x volume growth) while maintaining quality
Experience as startup operations leader—comfortable with ambiguity, rapid change, and building processes from scratch
Strategic and execution-focused: thinks 2-3 years ahead while delivering flawlessly today
P&L and business acumen: understands unit economics, cost structure, and financial impact of operational decisions
Technology forward: comfortable with automation, AI/GenAI tools, APIs, and operational systems

Job Responsibility

Define and execute operational strategy for Truework's verification and support operations, aligning with company growth targets and customer commitments
Build and lead operations organization of ~80 people including 20 onshore verification specialists, 50 offshore verification specialists, and 8 person support team
Own operational P&L including cost structure, efficiency metrics, and resource allocation across onshore and offshore teams
Manage BPO vendor relationships including performance management, contract negotiations, expansion planning, and quality oversight for Philippines operations
Drive automation and AI initiatives to reduce manual effort, improve quality, and scale efficiently—from GenAI-powered tools to workflow optimization
Optimize end-to-end operations metrics including TAT, quality, CSAT, cost per verification, and operational efficiency
Partner with Product/Engineering to prioritize operational tooling, automation capabilities, and platform improvements
Scale capacity rapidly for major customer launches and seasonal volume fluctuations while maintaining quality and compliance
Implement performance management systems with clear metrics, coaching frameworks, and career development pathways

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks: lunch four times a week
commuter stipend
abundance of snacks and beverages
Relocation stipend may be available

Fulltime

Supply Chain Specialist Staff

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Malaysia , Penang

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Supply Chain, Engineering, Business, or related discipline (Master’s a plus)
7-10 years of experience in supply planning, demand planning, or end-to-end supply chain roles
Strong expertise in planning systems (e.g., SAP, Kinaxis, Oracle, O9) and advanced Excel or data analysis tools
Proven ability to lead cross-functional projects and influence without authority
Detail oriented, Strategic thinker with a hands-on mindset, comfortable navigating ambiguity and fast-changing environments
Strong communication skills, with the ability to tailor messaging to technical teams and senior leaders
Experience in inventory optimization, scenario planning, and supplier collaboration is a strong plus

Job Responsibility

Create and maintain short- and long-term supply plans based on demand forecasts, capacity, and lead time constraints
Ensure product availability by managing supply across multiple nodes (e.g., suppliers, factories, distribution centers)
Collaborate cross-functionally with Demand Planning, Procurement, Manufacturing, Logistics, and commercial teams
Monitor supplier performance and track on-time delivery, lead times, and shortages to inform planning decisions
Use scenario modeling and simulations to assess plan sensitivity and enable rapid decision-making
Participate in S&OP and IBP processes, contributing insights and aligning operational plans with business strategy
Optimize inventory levels, Safety Stock targets and mix across the network to meet service targets while minimizing excess and obsolescence
Perform inventory health reviews, flag aging or slow-moving stock, and collaborate with stakeholders to reduce working capital
Lead E&O forecasting and contribute to proactive mitigation plans
Partner with finance, operations, and commercial teams to align inventory with business goals and budget constraints

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Human Resources Business Partner

The role of HR Business Partner is to act as an HR interface within a defined bu...

Location

Congo, the Democratic Republic of the , Kinshasa

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Role relevant qualifications, with a minimum of 5 years relevant experience
Possess a very high level of communication skills, including interactive listening in order to negotiate (mainly internally) with others often at a senior level
Good analytical skills as well as evaluative judgment based on the analysis of factual and qualitative information in complicated or novel situations in order to provide value added services to business lines
Commercially savvy/good depth of business understanding
Good breadth of HR experience
specialist and generalist
Strong relationship and coaching skills
Analytical, intellectual capacity to learn very quickly
Experience of supporting organizational transformation, capability building and working with ambiguity
Degree in Human science / Law / Economic

Job Responsibility

Facilitates the development and delivery of the local people plan reflecting the Vodacom people strategy in order to enable the achievement of the Business Strategy
A member of the defined business area leadership team, and business partner to the senior member of that team
Continually challenges the business, instigation and leading transformation projects that improve organisation, team and individual effectiveness encompassing organisation design, organisation capability, talent management, organisational development, organisational effectiveness, behaviour and culture change, and M&A
Provides coaching to the business area leadership team, regarding the management of others in the business area
Facilitates the resourcing and development of the business area leadership team, optimising performance and team effectiveness
Ensures all leaders and people managers are equipped to drive employee engagement
Manages the relationships with other HR teams and functions, to integrate local, regional and group HR plans, and to share and leverage best practice
Partners with HR Services and the centres of Expertise to ensure seamless customer experience for leaders, people managers and employees
Manage the activities of the HR Business partners, providing coaching and development
Offers advice and guidance and fosters productive working relationships with other teams

Team Leader / Capacity Building Specialist

Agrotec Spa

Location:
Tajikistan

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 04, 2026

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