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Team Leader - Butler

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Fairmont Le Manoir Richelieu

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Location:
India , Udaipur

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an experienced and professional Team Leader - Butler to join our luxury hospitality team in Udaipur, India. As the Team Leader, you will oversee and guide a team of butlers, ensuring the highest standards of service for our discerning guests.

Job Responsibility:

  • Lead and manage a team of butlers, providing guidance, training, and mentorship
  • Coordinate butler services across the property, ensuring seamless and personalized guest experiences
  • Develop and implement standard operating procedures for butler services
  • Monitor and maintain inventory of supplies and equipment necessary for butler operations
  • Liaise with other departments to ensure guest requests are fulfilled promptly and efficiently
  • Handle VIP guests and special requests, providing tailored services to exceed expectations
  • Conduct regular performance evaluations and provide constructive feedback to team members
  • Resolve guest complaints and concerns in a timely and professional manner
  • Ensure compliance with all safety and hygiene standards in butler service areas
  • Continuously seek ways to improve service quality and guest satisfaction

Requirements:

  • Minimum 3 years of experience in luxury hospitality or high-end butler service
  • Previous leadership experience in managing a team of butlers
  • Bachelor's degree in Hospitality Management or related field (preferred)
  • Professional butler certification (e.g., Guild of Professional English Butlers)
  • Excellent leadership and team management skills
  • Strong communication and interpersonal skills
  • Exceptional customer service skills with a focus on luxury hospitality
  • Proficiency in hospitality management software
  • In-depth knowledge of fine dining etiquette and protocols
  • Advanced time management and organizational skills
  • Strong problem-solving and decision-making abilities
  • Expertise in the luxury hospitality industry and high-end customer service
  • Proficiency in fine dining and wine service
  • Familiarity with Indian culture and customs
  • Fluency in English
  • knowledge of additional languages is a plus

Nice to have:

  • Bachelor's degree in Hospitality Management or related field (preferred)
  • Professional butler certification (e.g., Guild of Professional English Butlers)
  • Knowledge of additional languages is a plus
What we offer:
  • An opportunity to be with world’s preferred hospitality company
  • Captivating and rewarding experience working alongside passionate professionals
  • Range of exclusive Heartist Benefits
  • Develop your talent through learning programs by Academy Accor

Additional Information:

Job Posted:
January 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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