Team Leader- Call Center Job at Helpware (Martinsville, VA / Nashville, TN)

Team Leader

The Team Leader, Operations is responsible for the day-to-day supervision of a g...

Location

Portugal , Lisbon

Salary:

Not provided

Concentrix

Expiration Date

Until further notice

Requirements

Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Mandatory Language requirements DE C1 or FR C1 or IT C1 or ES C1 + EN B2

Job Responsibility

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Customer Care Team Leader

Overseeing the daily operations of the outsourced call center function, ensuring...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Management, Business Administration, or a related field
2+ years’ experience in a call center team leader or supervisory role, including team management
Proven experience working with or managing outsourced customer service teams
Strong communication skills and very good command of English
Proficiency in CRM systems and call center technologies
Must hold a valid driver’s license and be able to travel as needed

Job Responsibility

Serving as the primary liaison between the company and the outsourced customer service provider, ensuring effective communication and coordination
Monitoring daily performance metrics to ensure adherence to KPIs, SLAs, and company quality standards
Providing coaching, feedback, and support to the external team to maintain high service levels
Collaborating with internal departments to resolve escalated customer issues and implement process improvements
Analyzing performance data and preparing reports with actionable recommendations for service enhancement
Managing resource planning and workforce adjustments, including visiting the outsourcing partner’s premises when necessary

What we offer

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance program
Protergia discount on electricity and natural gas bill
Pension Plan

Fulltime

Sr Analyst, Sales Call Center

The Senior Associate will play a critical role in leveraging analytics and strat...

Location

United States , Illinois

Salary:

Not provided

CVS Health

Expiration Date

February 27, 2026

Requirements

1-2 years at a top tier consulting firm, investment bank, private equity firm, or other comparable experience
analytical and strategic thinker who is intellectually curious
interest, experience, and/or passion for healthcare and value-based care
proficient in Excel, Powerpoint
experience with Alteryx, SQL or other programming languages a plus
effective and flexible team player with demonstrated success in a fast-paced “start-up” environment
demonstrated attention to detail and experience leveraging data / analytics to solve problems
proven innovative problem-solving abilities and decision-making skills
strong written and verbal communication skills
ability to influence decision-making at many levels of leadership

Job Responsibility

perform data / analytics to inform decision-making across the Growth organization
contribute and help to drive forward key growth-focused initiatives
develop and maintain monthly reporting, driving insights and action items to improve performance
collaborate with other team members, as well as field team members to drive initiatives forward
develop materials and lead discussions with relevant organizational leaders
other strategic / analytical priorities, as determined by Sr Director, Growth Strategy and Analytics
other duties, as assigned

What we offer

competitive benefits including paid vacation and sick time
generous 401K match with immediate vesting
health benefits
affordable medical plan options
a 401(k) plan (including matching company contributions)
employee stock purchase plan
no-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
confidential counseling and financial coaching
paid time off
flexible work schedules

Fulltime

Senior Team Lead

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico...

Location

United States , Nashville, TN / Atlanta, GA

Salary:

50000.00 USD / Year

Helpware

Expiration Date

Until further notice

Requirements

1-2 years call center experience as a team leader or at least six months (6) experience within TIP as a Team Leader, specializing in Customer Care and / or Marketing and Sales and/or Technical support operations
Working knowledge of call center operations and organization required
Prior knowledge of client-specifics (i.e. nature of account, metrics, client applications, etc…) preferred
Proficiency with MS Office applications (i.e. MS Word, Excel, PowerPoint, etc...) and other call center-specific software / systems (i.e. CMS/IEX, NICE, VERINT, etc.)
Supervisory and people-management skills
Project management skills
Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence
planning, organizing and coordination skills
Adaptive to changing work schedules and working hours
Active listening skills

Job Responsibility

Accomplishes all of the roles and responsibilities of a Team Leader, including but not limited to, leading and managing a team of CSR's in the optimal execution of call center operations activities ensuring that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis
Conducts Performance Management activities, supports CSR's/TSR's on their calls, handles escalations, prepares reports and works with other team members for team and program initiatives
Act as operations prime in the absence of Operations Managers related to management of day to day operations, including but not limited to , stakeholder management to facilitate issue resolution and making certain that client KPIs, goals, and targets are met
Act as a liaison for both internal and external groups for program initiatives
Help create, launch and drive critical account initiatives and programs
Be a mentor to other Team Leaders
Act as a catalyst for Peer-to-Peer Development
Support complex and/or multiple products/LOB’s/queues and/or manage and/or support resolution/escalation/coach teams and other specialized functions
Coordinates with Workforce for net staffing requirements and scheduling of agents given leaves, absences, and attrition
Requests for overtime or 6th day work in order to meet service metrics by efficiently handling the forecast and / or spikes in call volumes

Fulltime

Assistant Manager – Operations

Job Role: Responsible for managing a team of customer service representatives, d...

Location

India , Amritsar

Salary:

Not provided

KocharTech

Expiration Date

Until further notice

Requirements

Managed large team within the call center environment, including directly reporting to Team Leaders
Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.)
Assume responsibility for budgeting and tracking expenses
Hire, coach, and provide training to personnel to maintain high customer service standards
Monitor and improve efficiencies, telephone handling, and other procedures
Evaluate performance with key metrics
Prepare reports for different departments or upper management
Prepare and be part of monthly and quarterly business reviews

Job Responsibility

Responsible for managing a team of customer service representatives, developing objectives for day-to-day activities, monitoring team performance, providing feedback, and handling customer complaints

Operations Manager

The Operations Manager I is responsible for coaching and supervising a group of ...

Location

Egypt

Salary:

Not provided

Concentrix

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience as OPS Manager
Content moderation experience is a must
Annotation experience preferred
Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
Call center experience preferred
Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
Demonstrated ability to analyze and improve work processes
establish a course of action for self and others to accomplish a specific goal
Work well under pressure and follow through on items to completion while maintaining professional demeanor
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates

Job Responsibility

Analyze and maintain all Client Service Level Agreements
implement improvement plans as needed
Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
Selecting, training, developing, and managing performance of direct reports and their associates
including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
Create and maximize relationships with client partners
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards
define and implement any corrective actions needed to meet operational performance
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching

Sales Team Leader

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Bachelor’s degree in any field preferred
Sales Experience
Team management experience at least one year preferred
Minimum of 2 years’ experience within a contact center environment as a Team Leader
Experience within customer services, inbound and outbound projects preferred
Excellent leadership and communication skills
Strong coaching and people-development skills through call listening, quality feedback, etc.
Google suit (Gmail, slides and spreadsheets) and MS Office knowledge preferred
Ability to deal with demanding customers and escalations
Energetic and motivating individual

Job Responsibility

Provides daily direction and communication to employees to ensure service/technical/marketing calls/chats/emails/transactions are answered in a timely, efficient and knowledgeable manner
Provides continual evaluation of process and procedures
Responsible for suggesting methods to improve area of operations, efficiency and service to both internal and external customers
Provides statistical and performance feedback and coaching daily to each team member
Be always available to employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution
Ensure to write and administer performance reviews for skills improvement
Manage nesting agents to ensure proper performance before moving to the operations floor
Incorporate performance intervention to accelerate learning
Responsible for managing and motivating the CSRs to work simultaneously with them to hit KPIs and metrics
Assist Operations Manager to resolve customer complaints and issues

Fulltime

Director of Sales

We’re seeking an experienced Director of Sales to lead and scale sales performan...

Location

United States , Lewisville

Salary:

180000.00 USD / Year

Strategic Employment Partners

Expiration Date

Until further notice

Requirements

7+ years of sales leadership experience, with a proven track record of managing managers and frontline sales teams
Required industry experience within banking, credit unions, or other heavily regulated financial institutions
Demonstrated success leading multi-channel sales organizations (e.g., in-person, call center, hybrid)
Hands-on experience running in-person call centers, sales floors, or branch-based sales teams
Strong understanding of compliance-driven sales environments and regulatory guardrails
Data-driven leader with experience using KPIs, dashboards, and performance metrics to drive outcomes
Excellent communicator who can align executive leadership with frontline execution
US Citizens and Permanent Residents are welcome to apply. Unable to provide sponsorship at this time.

Job Responsibility

Lead, coach, and scale multi-channel sales teams, including in-person sales floors, branch-based teams, and call center environments
Own sales strategy, targets, and performance management across channels
Partner closely with Compliance, Risk, Operations, and Marketing to ensure sales practices meet regulatory standards
Build and refine sales processes, incentive plans, and KPIs to drive sustainable growth
Develop frontline leaders and create a high-accountability, high-performance sales culture
Analyze pipeline, conversion metrics, and channel performance to optimize results
Support expansion initiatives, new product rollouts, and go-to-market strategies

What we offer

Commission/Incentives + benefits

Fulltime

Team Leader- Call Center

Helpware

Location:
United States , Martinsville, VA / Nashville, TN

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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