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Baxter Logo Baxter · Human Resources

Team Leader – HR Operations GBS

India, Gurgaon · Job Posted May 30, 2026
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Job Description

As a Team Leader in HR Operations GBS, you will lead a team that delivers accurate, consistent, and trusted HR services across regions. You’ll oversee operations, guide transitions, and ensure compliance while driving improvements that elevate the employee experience. This role places you at the center of Baxter’s transformation, where your leadership will empower people, strengthen processes, and set new standards for operational excellence.

Job Responsibility

  • Act as Supervisor and SME for HR Operations, with deep understanding of ERP systems
  • Manage end‑to‑end Pre‑Payroll and HR Operations functions with strong domain knowledge
  • Apply ERP expertise (SAP, Oracle, HR Web, ServiceNow, Workday) to streamline workflows
  • Guide the team in decision‑making and process improvement initiatives
  • Maintain monthly dashboards including KPIs, performance scorecards, and balanced metrics
  • Ensure quality parameters and SLAs are consistently met
  • Partner with transition teams to embed new HR projects smoothly and on time
  • Safeguard data integrity across HR systems, reinforcing Baxter’s reputation for reliability
  • Implement best practices to elevate HR service delivery at the business unit/area level
  • Identify gaps, propose solutions, and implement changes to mitigate risks
  • Drive performance improvement and foster positive change in people management
  • Apply analytical skills, presentation expertise, solution design, and proficiency in MS Office and HR platforms

Requirements

  • Excellent communication skills in English, written and verbal
  • Experience in HR Operations or Shared Services with exposure to multi‑country environments
  • Transition management expertise (Americas experience required)
  • Knowledge of Lean, Six Sigma, or similar process improvement methodologies
  • Ability to manage audits, controls, and governance frameworks
  • Strong stakeholder management across geographies and functions
  • High attention to detail with focus on accuracy and compliance
  • Ability to coach and develop people
  • Quality focus with knowledge of tools and techniques for process improvement
  • Proven people management experience
  • Flexibility to work in rotational shifts (Europe & Americas)
  • Graduate in any discipline (MBA in HR is a plus)
  • Green Belt Six Sigma certification preferred
  • 10–13 years of experience in HR Operations or Shared Services, including 3+ years in people management

Nice to have

  • MBA in HR
  • Green Belt Six Sigma certification
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