Team Leader – GambleAware Helpline NSW

Team Leader position available for Wesley GambleAware Services in Bella Vista. We are seeking a resilient, collaborative, and performance-driven Team Leader to oversee the day-to-day operations of the GambleAware Helpline NSW. In this key leadership role, you will lead a team of dedicated telephone counsellors, ensuring delivery of responsive, safe, and high-quality client services in alignment with Wesley Mission’s values and contractual obligations. You’ll provide live-shift leadership, performance coaching, and debriefing, while managing clinical risk, rostering, scheduling, data quality, and KPI reporting. This is a fantastic opportunity for a strong people leader with crisis or helpline service experience to make a real difference in the lives of people affected by gambling harm.