Team Leader – Admin & Invoicing Operations

• Lead a team of Admin Executives managing invoicing, reconciliations, credit notes, bill‑backs, refunds, and documentation
• Assign tasks, monitor workload distribution, and ensure SLA adherence for deliverables
• Conduct periodic team reviews, provide coaching, performance feedback, and identify training needs
• Drive accountability, accuracy, and process discipline within the team
• Supervise complete invoicing lifecycle: creation, validation, posting, e‑invoice upload, and reconciliation
• Review and authorize complex adjustments, invoice corrections, and high‑value credit notes
• Oversee bill‑back processing and ensure timely settlement with finance and clients
• Validate refund requests, ensure compliance with policy, and approve escalated cases
• Ensure daily/weekly reconciliation cycles are completed with zero discrepancies
• Act as the primary escalation point for clients regarding invoicing, credit notes, adjustments, and refunds
• Collaborate with Finance, Operations, Travel Consultants, and Corporate Clients to resolve discrepancies
• Conduct regular calls with key accounts where recurring issues or trends are identified
• Maintain strong partner relationships, ensuring smooth operational coordination
• Ensure adherence to internal controls, audit requirements, and regulatory standards (GST/e‑invoicing, documentation norms)
• Implement controls for accuracy, document retention, and transaction traceability
• Publish daily/weekly/monthly MIS reports on invoicing volumes, productivity, accuracy ratios, refunds, and credit notes
• Perform root‑cause analysis on recurring issues and drive corrective actions
• Identify inefficiencies in invoicing workflows and lead initiatives to optimize processes
• Collaborate with Product/Tech teams to enhance ERP systems, invoicing platforms, and automation modules
• Implement SOP updates, strengthen approval matrices, and drive best‑practice adoption
• Ensure strong understanding and implementation of maker–checker and segregation of duties principles across tasks

• Bachelor’s degree in commerce/finance
• higher qualifications preferred
• 5–7+ years of experience in invoicing, finance operations, or administrative operations
• at least 2+ years in a team‑lead/SME role
• Strong knowledge of: Invoicing lifecycle & reconciliations
• Credit notes/bill‑back processes
• Refund policies and financial validations
• E‑invoice creation, IRN validation & GST compliance
• Proficiency in Excel (advanced), Salesforce, ERP tools, financial workflows, and reporting dashboards
• Travel industry experience with exposure to GDS/booking systems is a strong advantage
• Excellent communication skills (verbal & written)
• Strong leadership, team motivation, and conflict‑resolution abilities
• High attention to detail and strong documentation discipline
• Customer‑centric mindset, with ability to manage escalations calmly and effectively
• Analytical thinker with problem‑solving orientation
• Strong time‑management skills and the ability to operate under pressure
• Integrity, confidentiality, and professional maturity in handling sensitive data

Japanese language proficiency is a plus