Team Lead Jobs

Petsense

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Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Job Responsibility:

Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives
Provide outstanding customer service
Promote a safe and productive work environment for all Team Members, customers, and vendors
Train Team Members on the appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled shifts and varied hours
Uphold and promote a safe and productive work environment
Support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank
Assess store conditions and assign duties
Organize and prioritize workflow
Recovery of merchandise
Participate in mandatory freight process
Perform regular and promotional price change activities
Resolve customer complaints/issues
Adhere to loss prevention standards and respond to alarm calls
Communicate with Team Members on job functions, responsibilities and financial goals
Operate cash register/computer supervising cash handling procedures
Assist Team Members on appropriate application of policies and procedures
Ensure the safety and well-being of live animals
Sanitize and maintain holding tanks and care for live animals
Complete all documentation associated with job duties

Requirements:

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age
Possess a valid driver’s license
A high school diploma or equivalent is preferred, but not required
Must be able to read, write and count accurately
Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills
Ability to perform and execute principle responsibilities of Team Members
Ability to occasionally lift or reach merchandise overhead
Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders
Ability to move throughout the store for an entire shift
Ability to safely access all areas of the store
Ability to constantly operate store equipment
Ability to read, write, and count accurately
Ability to utilize strong written and verbal communication skills
Ability to process information / merchandise through the point-of-sale system
Ability to handle and be in contact with birds/poultry
Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds
Ability to successfully complete all required training and certification
Ability to travel as required in support of district needs
Ability to drive or operate a vehicle for business needs
Lifting 50+ pounds

Nice to have:

Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills
Ability to perform and execute principle responsibilities of Team Members

What we offer:

Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Team Lead