Team Lead Jobs

Petsense

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Job Responsibility:

Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service
Promote a safe and productive work environment for all Team Members, customers, and vendors
Train Team Members on the appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank
Assess store conditions and assign duties
Organize and prioritize workflow through the use of the daily planner
Recovery of merchandise
Participate in mandatory freight process
Perform regular and promotional price change activities
Resolve customer complaints/issues and ensure the customer has a positive experience
Adhere to loss prevention standards and respond to any alarm calls as needed
Communicate with Team Members on job functions, responsibilities and financial goals
Operate cash register/computer supervising cash handling procedures
Assist Team Members on appropriate application of policies and procedures
Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
Complete all documentation associated with any of the above job duties

Requirements:

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age
Possess a valid driver’s license
A high school diploma or equivalent is preferred, but not required
Must be able to read, write and count accurately

Nice to have:

Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills
Ability to perform and execute principle responsibilities of Team Members

What we offer:

Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

Additional Information:

Job Posted:
December 11, 2025

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Team Lead