Team Lead Job at R&W (St. Catharines)

Job Description

As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership, sense of style, and hands-on approach, you will help create a vibrant, organized, and customer-focused environment.

Job Responsibility

Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs)
Assist with day-to-day operations, including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support
Maintain high standards of merchandising and visual presentation to ensure a clean, consistent, and welcoming environment that enhances the customer experience
Coach and develop the team through ongoing training and constructive feedback to strengthen skills, confidence, and overall performance
Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities
Collaborate closely with the management team to ensure aligned priorities, effective communication, and the swift execution of action plans
Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards

Requirements

6+ months of leadership or supervisory experience in a retail or customer-focused environment
Ability to motivate, support, and guide a team toward shared goals
Strong communication and problem-solving skills
Customer-focused mindset with the ability to create a welcoming and engaging shopping experience
Excellent organizational and multitasking abilities in a fast-paced environment
Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow
Passion for fashion: good sense of style and solid knowledge of fashion trends
Proficient in POS, ERP, ATS systems and Microsoft Office Suite
Flexible availability
able to work evenings, weekends and holidays
Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet)
High school diploma required

What we offer

Paid Time Off: Sick days, flexible days, and vacation to help you achieve a better work-life balance
Well-Being First: Access a comprehensive benefits program designed to take care of you
Monthly Bonus*: Attractive bonus potential to reward your efforts and outstanding performance!
Career Advancement*: Opportunities for professional growth and career development
Tuition Reimbursement*: Invest in your future with financial support for your education
Enjoy up to 70% off* on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
Generous Referral Policy*: Refer your professional network and earn rewards for every successful hire – the more you refer, the more you earn!

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