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Team Lead

technologent.com Logo

Technologent

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Location:
United States , Chadron

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

The Opportunity: We are seeking a Team Lead to join Your Selling Team (YST), Technologent’s in-house sales support and customer engagement organization. YST delivers campaign-based outreach, sales support, and inside-sales services for our clients. The Team Lead is responsible for leading a team of representatives to successfully execute client projects, drive results, and deliver outstanding customer experiences. This role combines people leadership, project coordination, and performance management in a fast-paced, client-focused environment.

Job Responsibility:

  • Develop and maintain a strong understanding of each client’s products, services, programs, and project goals
  • Manage assigned client projects, including communication, reporting, and oversight of the project lifecycle
  • Track and drive team productivity to ensure goals, service levels, and quality standards are consistently met
  • Utilize CRM tools (e.g., Salesforce, NetSuite) to support project tracking, reporting, and data accuracy
  • Verify accuracy of reports and dashboards related to team and project performance
  • Provide regular updates for clients and internal management on progress, issues, risks, and results
  • Lead a team of representatives, setting clear expectations and modeling professional behavior
  • Monitor calls and interactions, review work quality, and identify coaching and training opportunities
  • Coach and mentor team members to improve effectiveness on the phone, in written communication, and with systems and tools
  • Train new and existing employees on client programs, tools, processes, and best practices
  • Address performance or discipline issues in alignment with company guidelines and in partnership with management
  • Plan and facilitate team meetings to share updates, align on goals, and recognize achievements
  • Promote team goals, incentives, and recognition programs to support a high-performance culture
  • Develop and maintain work schedules for the team, ensuring appropriate coverage for projects and client commitments
  • Review and approve bi-weekly time reporting for team members
  • Complete required project and administrative documentation accurately and on time
  • Monitor for non-compliant or inappropriate project activities and take corrective action as needed
  • Maintain a high level of customer service for escalated issues, supporting both clients and team members
  • Perform additional leadership and management-assigned tasks as needed to support business goals
  • Demonstrate strong leadership, professionalism, and a positive, team-oriented attitude in all interactions
  • Communicate effectively with teammates, leadership, and clients in-office and remotely via email, phone, and collaboration tools (e.g., Microsoft Teams, CRM platforms)
  • Foster a respectful, inclusive, and customer-focused environment that reflects company values
  • Take ownership of assigned work, follow through on commitments, and proactively address issues before they escalate

Requirements:

  • College degree preferred, or an equivalent combination of education and experience
  • Minimum of 3 years of related experience in a team lead, senior representative, or similar role (e.g., sales support, customer service, inside sales, or project-based environment)
  • Above-average verbal and written communication skills, including the ability to present information clearly to clients and team members
  • Strong leadership, coaching, and relationship-building skills
  • Strong organization, time management, and ability to manage multiple projects and deadlines
  • Proficiency with CRM tools (e.g., Salesforce) and comfort working with reports, metrics, pipelines, and status updates
  • Solid computer skills, including Microsoft Office (Word, Excel, Outlook, PowerPoint) and web-based tools
  • Ability to read and interpret contracts, activity and status reports, and process documentation
  • High attention to detail, especially in verbal and written communication and reporting
  • Ability to adapt quickly to changes in client requirements, tools, or organizational priorities
  • Professional, pleasant, and responsible with strong people interaction and problem-solving skills

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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