Team Lead Job at Petsense

Job Description

This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Job Responsibility

Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service
Promote a safe and productive work environment for all Team Members, customers, and vendors
Train Team Members on the appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank
Assess store conditions and assign duties
Organize and prioritize workflow through the use of the daily planner
Recovery of merchandise
Participate in mandatory freight process
Perform regular and promotional price change activities
Resolve customer complaints/issues and ensure the customer has a positive experience
Adhere to loss prevention standards and respond to any alarm calls as needed
Communicate with Team Members on job functions, responsibilities and financial goals
Operate cash register/computer supervising cash handling procedures
Assist Team Members on appropriate application of policies and procedures
Ensure the safety and well-being of live animals
Sanitize and maintain holding tanks and care for live animals as required
Complete all documentation associated with any of the above job duties

Requirements

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age
Possess a valid driver’s license
A high school diploma or equivalent is preferred, but not required
Must be able to read, write and count accurately
Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills
Ability to perform and execute principle responsibilities of Team Members
Ability to occasionally lift or reach merchandise overhead
Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders
Ability to move throughout the store for an entire shift
Ability to safely access all areas of the store
Ability to constantly operate store equipment
Ability to read, write, and count accurately
Ability to utilize strong written and verbal communication skills
Ability to process information / merchandise through the point-of-sale system
Ability to handle and be in contact with birds/poultry
Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds
Ability to successfully complete all required training and certification
Ability to travel as required in support of district needs
Ability to drive or operate a vehicle for business needs
Lifting 50+ pounds

Nice to have

Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Supervisory experience preferred

What we offer

Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

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