Team Lead Visitor Experience

• Oversee daily floor operations, ensuring the exhibition space and cinema run smoothly and efficiently. Monitor visitor flow and coordinate immediate responses to operational hiccups
• Lead, mentor, and roster the Visitor Experience Hosts. Conduct briefings, manage shift handovers, and ensure the team is aligned with service protocols
• Ensure the team effectively facilitates interactive media and role-play learning sessions. Handle complex visitor inquiries or escalations with a solution-oriented mindset
• Coordinate the reception and flow of scheduled school groups and delegations, ensuring a seamless experience from arrival to departure
• Act as the shift lead for safety procedures, overseeing evacuation protocols and ensuring the security of the premises during opening and closing

• Proven background as a Team Lead, Floor Manager, or Supervisor in high-volume hospitality, cultural institutions, or visitor attractions
• University or HBO-level qualification
• Fluent in Dutch and English (C1/C2) is strictly required
• additional European languages are a distinct advantage
• Strong leadership capabilities, experience with rostering/scheduling, and the ability to remain calm in busy situations
• You have an open mind and an entrepreneurial spirit, always looking to improve yourself and the service quality
• Ability to remain calm and courteous in busy situations
• Exposure in European affairs, public communication, or cultural and educational projects
• Excellent interpersonal and communication skills, with confidence in speaking to groups

Experience in a visitor-facing role (museum, gallery, cultural centre, education, hospitality or events) is a plus

• A modern, inclusive and collaborative work environment
• Full training and onboarding provided upon commencement
• Opportunities to develop skills in culture, communication and visitor engagement
• A competitive remuneration package